Jacqueline L. Gutierrez
Azusa,CA
Summary
Detail-oriented and highly organized administrative professional with 15+ years of experience providing exceptional support to executives and teams. Skilled in managing schedules, coordinating meetings, and maintaining efficient office operations. Seeking to leverage my expertise in communication, problem-solving, and multitasking to contribute to the companies success.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
MDF CONSTRUCTION INC.
01.2023 - 03.2025
- Company Overview: (Remote)
- Managed payroll for employees ensuring accuracy and timeliness.
- Prepared and processed invoices for clients and vendors.
- Provided administrative support including scheduling, filing, and maintaining records.
- Assisted in overall business operations to support company growth.
Facility Manager
LAZ PARKING
07.2014 - 01.2023
- Lead, direct and develop a team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
- Responsible for P&L, profitability and expenses of Class “A” building—$3.92 MM.
- Altering expenses in relation to weekly forecasting of projected sales and revenue.
- Responsible for payroll processing.
- Understand, implement and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
- Managed a high volume valet operation for a high end celebrity restaurant owner—80-120 cars a day.
- Assisted in retaining/renewing LAZ Parking’s contract at the Lantana Campus.
- Daily, weekly, monthly and annual financial and operational reports as required.
- Responsible for developing client relationships and business retention.
- Ensuring that increased revenue, managed expenses and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
- Assist with monitoring, review and analysis of the market rate structures.
- Supervise and maintain Eco-Friendly Car Wash on site.
- Supervised 30+ employees.
Auditor
LAZ PARKING
12.2012 - 07.2014
- Conducted preliminary review of all shift reports and reported revenues to ensure accuracy.
- Reviewed and measured location performance and implemented corrective action, as appropriate.
- Analyzed data for control.
- Helped recover over $150,000.00 in miss-billed monies/invoices during a location transition.
- Proactively sought new ways to increase productivity and efficiency.
- Conducted and reviewed spot audits of the facilities and events.
- Prepare analysis for Project Manager including recommendations for improvements.
- Supervised three separate locations—Atria, Lantana and the Village @ Santa Monica and 2825 Santa Monica Blvd.
- Manager Pal Trainer—Mirror new managers for training.
Facility Manager
WELLS FARGO BANK, NA
10.2011 - 12.2012
- Provide optimum customer service to our clients.
- Create weekly teller schedules.
- Train, develop and coach 9 full and part-time tellers.
- Responsible for the currency and coin vault balances.
- Ordered all cash for drive through and teller stations.
- Wrote and managed weekly teller schedule at the bank.
- Maintained all customer service standards.
- Responded positively and resolved customer concerns and issues.
Office management
Loan Modification Management
01.2010 - 10.2011
- Greeted Clients, vendors, and executives and maintained professional atmosphere.
- Answered busy multi-line phone system for multiple tenants and building ownership.
- Manage schedule for employees
- Processing Loan Modifications for home owner's duties include answer high volume telephone calls, receiving and directing visitors, word processing, filing, and faxing.
- Update and delegate tasks to ensure deadlines are met.
- Perform a variety of internet research functions and use of word processing, spreadsheets, and presentation software. Assisted with overflow work, and manage office.
Education
High School - undefined
West Adams Preparatory HS.
06.2010
Skills
- I have relevant experience in facilities management, quality control, and strategic planning I have over a decade's experience in management, and excel at hiring the right people and building effective teams
- Over 15 years of Sales and Customer Service Experience
- Impeccable communication skills
- Computer Conversant—Proficient in Microsoft 2007, Microsoft XP, Window 95 & 98, Office 97, Corel 2000, Timeforce, Corel5, Lotus Notes, PowerPoint, WordPerfect 2000, Excel, WPS, and QuickBooks
- Honor Student
- Over 10 years accounting experience
- Over 10 years of auditing experience
- English/Spanish: Bilingual
- Meeting planning
- Professionalism
- Organization
- Scheduling and calendar management
- Event planning
- Expense reports
- Taking notes and dictation
- Filing
- Microsoft office/excel/ spreadsheet
- Database creation and management
- Payroll ADP
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Administrative Assistant
MDF CONSTRUCTION INC.
01.2023 - 03.2025
Facility Manager
LAZ PARKING
07.2014 - 01.2023
Auditor
LAZ PARKING
12.2012 - 07.2014
Facility Manager
WELLS FARGO BANK, NA
10.2011 - 12.2012
Office management
Loan Modification Management
01.2010 - 10.2011
High School - undefined
West Adams Preparatory HS.