Jacqueline Lizana
El Dorado Hills,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Kaiser Permanente Urgent Care
Folsom, California
04.2026 - Current
- Assisted physicians during patient examinations and procedures to improve patient care and streamline operations.
- Accurately collected and documented patient medical histories for comprehensive care.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, and audiograms to support diagnostic assessments.
- Informed patients about medications, procedures, and physician's instructions to promote understanding and adherence.
- Managed patient scheduling and coordinated appointments to optimize workflow.
- Ensured accurate medical records through efficient filing, charting, transcription, and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Patient Care Technician
Kaiser Med/Surg
Roseville, California
03.2025 - 04.2026
- Coordinated patient transport and assisted with daily activities, ensuring comfort and dignity during bathing and toileting.
- Ensured patient mobility by assisting with ambulating, turning, and repositioning.
- Guided patients through rehabilitation exercises to promote recovery and improve mobility.
- Responded promptly to call lights, addressing patient and family requests to enhance overall care experience.
- Documented vital signs, weights, and intake/output metrics accurately.
- Accurately documented patient information in electronic health records.
- Maintained cleanliness and organization of patient rooms and equipment.
- Assisted nursing staff with admissions, discharges, and transfers.
Medical Assistant
Kaiser Womens Health
Roseville, California
07.2023 - 05.2025
- Assisted clinicians with patient examinations and procedures, ensuring quality care.
- Conducted routine vital sign checks and accurately documented findings.
- Managed patient records using electronic health record systems, ensuring accuracy and accessibility for clinical staff.
- Prepared examination rooms by maintaining medical supplies inventory and cleanliness.
- Collected samples from patients for laboratory testing purposes, ensuring proper protocols.
- Scheduled appointments and coordinated front desk operations to streamline patient flow and reduce wait times.
- Adhered to HIPAA regulations to protect confidential patient information consistently.
- Participated in team meetings to identify workflow improvements, contributing to enhanced patient outcomes.
Medical Assistant
Kaiser Gastroenterology
Roseville, California
01.2023 - 07.2023
- Maintained sterilization records ensuring compliance with safety standards.
- Ensured proper labeling and storage of sterile supplies in designated areas.
- Sterilized surgical instruments using autoclaves and chemical solutions.
- Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, dry heat ovens, and other related equipment.
- Conducted sterility validation tests on processed instruments ensuring safety through biological and chemical testing.
- Inspected and sorted equipment for cleanliness and functionality.
- Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
- Documented results of biological and diagnostic tests maintaining accurate records.
- Distributed sterile and non-sterile supplies and medical equipment upon request.
- Ensured compliance with safety guidelines in accordance with OSHA regulations.
- Reported any malfunctions or discrepancies in equipment to management immediately.
- Prepared trays, instrument packs and surgical sets.
Lead Medical Assistant
Dignity Health Dermatology and Plastic Surgery
Gold River, California
10.2021 - 11.2022
- Supervised team of medical assistants, delivering training and coaching to improve clinical skills.
- Trained and mentored new medical assistants in clinical protocols and office procedures.
- Assisted clinicians with biopsies and procedures while maintaining patient safety.
- Conducted intake of vital signs and comprehensive patient information.
- Coordinated patient appointments for dermatology and plastic surgery services, enhancing patient flow.
- Educated patients on treatment plans and procedures, ensuring understanding of follow-up care.
- Managed inventory of medical supplies to ensure availability for daily operations.
- Collaborated with healthcare team members to optimize patient care outcomes.
Surgical Technologist /Back Office Medical Assistant
Folsom Plastic Surgery
Folsom, California
07.2019 - 03.2021
- Assisted surgeons during cosmetic surgeries by providing necessary tools and materials.
- Maintained sterile field and organized instruments according to surgeons' preference cards.
- Monitored patient safety and comfort throughout surgical processes.
- Prepared surgical instruments and sterile supplies prior to each operation.
- Managed and restocked surgical inventory, ensuring availability of essential instruments for procedures.
- Documented surgical procedures, ensuring compliance with regulations and accuracy for medical records.
- Trained new hires on best practices and surgical procedures, enhancing team readiness and performance.
- Communicated effectively with surgical team members to facilitate smooth operations.
Medical Assistant
Berman Skin Institute Dermatology
Roseville, California
09.2018 - 04.2019
- Managed patient intake processes, ensuring accurate collection of medical histories for effective care.
- Educated patients on post-operative care and medication instructions.
- Documented patient information accurately in electronic health records.
- Coordinated appointments and follow-up visits, optimizing patient care schedules for better continuity of care.
- Prepared surgical instruments and maintained sterile environments for procedures.
- Assisted surgeon with pre-operative preparations, facilitating patient positioning and instrument setup for successful procedures.
- Ensured compliance with infection control safety regulations in the clinic.
- Welcomed patients to the clinic upon arrival and provided necessary paperwork before appointments.
Assistant Manager
Folsom Family and Sports Medicine
El Dorado Hills
01.2016 - 06.2017
- Assisted management in daily operations of a family and sports medicine clinic.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated patient scheduling and intake processes for efficient workflow.
- Managed communication between medical staff and patients to enhance service delivery.
- Managed customer service inquiries and complaints in a timely manner.
- Facilitated team meetings to discuss patient care strategies and operational improvements.
- Supported training and onboarding of new staff members to ensure compliance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured adherence to health regulations and standards within the clinic's operations.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
Medical Assistant
Kaufman and Clark Plastic Surgery
Folsom, California
06.2012 - 01.2016
- Assisted physicians during patient examinations and procedures to ensure efficiency.
- Coordinated patient scheduling and managed appointments to streamline workflow.
- Prepared examination rooms, maintaining cleanliness and organization standards.
- Supported surgeons by preparing instruments and tools for procedures.
- Maintained sterile environment through diligent cleaning and organization of surgical equipment.
- Instructed patients on pre-operative and post-operative care to support recovery.
- Partnered with medical staff to ensure patient safety and comfort during procedures.
- Organized instrument trays for various surgeries, ensuring readiness and compliance with preference cards.
Education
Certification - Sterile Processing Technician
MedCerts
Livonia, MI11-2025
Some College (No Degree) - Surgical Technician
MedCerts
Livonia, MI09-2026
Skills
- Surgical assistance
- Surgical instrument preparation
- Infection control
- Aseptic techniques
- EMR and EHR proficiency
- Data entry
- Patient billing support
- Inventory and supply management
- Clinical and administrative support
- HIPAA compliance
- CPR and AED certified
- Fluent in Spanish
Timeline
Medical Assistant
Kaiser Permanente Urgent Care
04.2026 - Current
Patient Care Technician
Kaiser Med/Surg
03.2025 - 04.2026
Medical Assistant
Kaiser Womens Health
07.2023 - 05.2025
Medical Assistant
Kaiser Gastroenterology
01.2023 - 07.2023
Lead Medical Assistant
Dignity Health Dermatology and Plastic Surgery
10.2021 - 11.2022
Surgical Technologist /Back Office Medical Assistant
Folsom Plastic Surgery
07.2019 - 03.2021
Medical Assistant
Berman Skin Institute Dermatology
09.2018 - 04.2019
Assistant Manager
Folsom Family and Sports Medicine
01.2016 - 06.2017
Medical Assistant
Kaufman and Clark Plastic Surgery
06.2012 - 01.2016
Certification - Sterile Processing Technician
MedCerts
Some College (No Degree) - Surgical Technician
MedCerts