Jacqueline Long
Renton,WA
Summary
Curious and ever changing leader, that is customer obsessed, focused on driving results and developing the best team.
Overview
5
5
years of professional experience
Work History
Fulfillment & Delivery Assistant Manager
Nordstrom
11.2021 - Current
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process and speed to customer
- Onboarded, trained, and coached team of 60-120 employees to properly handle high-volume work loads, while also maintaining a high level of quality, efficiency, and attention to detail
- Frequently used Tableau and Excel to analyze and organize various reporting to improve customer and employee experience
- Proficient in DYB, scheduling 85+ employees at one given time
- Experience in using inventory tools; Sim16, Navi, RFID, and TApp to locate, research, and adjust product, to ensure accurate inventory
- Collaborated with other department managers and store manager to drive results and resolve customer issues
- Built strong partnerships with IC team to find solutions for inventory discrepancies and product organization
- Won 2022 Anniversary cup with #1 units picked and #1 in BOPUS- $3.1 million
Logistics Processor
Nordstrom
11.2018 - 11.2021
- Selected and filled orders from stock to fulfill customer requirements, ensuring quality was to customer standards
- Pulled orders quickly and efficiently to maintain productivity goals.
- Promoted to "Fulfiller on Point"- team leader, aided in searching for and actioning escalated items to help reduce reject rate and uphold our speed to customer
Education
High School Diploma -
Interlake Senior High School
Bellevue, WASkills
- Recruit and hire best talent
- Coach and mentor employment to drive business
- Analyze Data
- Effective communication and interpersonal skills
Timeline
Fulfillment & Delivery Assistant Manager
Nordstrom
11.2021 - Current
Logistics Processor
Nordstrom
11.2018 - 11.2021
High School Diploma -
Interlake Senior High School