Jacqueline Lopez Jones
210 W Atlantic Ave Henderson,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Offering 10 years of excellent communication and customer service skills. 5 -year history as a mortgage loan processing. Experience in Dispute Claims and Call Center procedures. Well rounded in federal guidelines both in mortgage and banking.
Overview
6
6
years of professional experience
Work History
Fraud Claims Agent
Barclay's Bank
07.2023 - Current
- Dispute Claim Intake
- Streamlined call flow processes for more efficient response times and increased productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Mortgage Loan Processor
Guild Mortgage Company
03.2018 - 02.2023
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering USDA, FHA, Conventional loans.
- Handled any conditions sent from underwriting departments.
Education
Associate of Arts - Graphic Design
ITT TECH
Henderson, NV08.2012
Skills
- Understanding of Processing Procedures, mortgage regulations, Guidelines While staying in compliance
- Microsoft Office - Word, Excel, Power Point, Outlook
- Understanding of Lending Software Systems
- Understanding of Mortgage 3rd party venders
- 10 Years of Customer Service
- 10 Years of Data Entry and Computer proficiency
- Bilingual - Spanish
- Regulatory Compliance
- Data Entry
- Call Center Operations & Quality Assurance Controls
Timeline
Fraud Claims Agent
Barclay's Bank
07.2023 - Current
Mortgage Loan Processor
Guild Mortgage Company
03.2018 - 02.2023
Associate of Arts - Graphic Design
ITT TECH
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