JACQUELINE LOZADA

• Determine eligibility in accordance with established procedures; dictate or record information for case records.
• Interpret program regulations and other pertinent material to applicants, recipients, and the general public.
• Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness.

• Determine eligibility in accordance with established procedures; dictate or record information for case records.
• Interpret program regulations and other pertinent material to applicants, recipients, and the general public.
• Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness.

• Manage sales and promotional activity of E-commerce accounts such as Amazon and Walmart
• Build and maintain strong professional relationships with customers and business managers
• Work cohesively with members in other departments within the company to meet sales goal
• Responsible for updating images, layout, and descriptions of online products
• Maintain immediate communication with current and prospective customers
• Track shipments and work closely with logistics to ensure deliveries and appointments are scheduled on time
• Process sales orders into internal system and submit customer invoices via email and EDI.

• Responsible for ensuring accuracy of all customer transactions
• Performed administrative duties such as filing documents, tracking invoice payments, and submitting claims
• Calculated broker commissions for payment based off monthly sales and commission rate
• Worked closely with accounting department to clear account receivables and obtain payment for open invoices
• Contacted customers to obtain missing information and responded to inquiries
• Maintained and updated customer and sales records.

• Provided excellent customer service and shared information regarding sales promotions
• Processed service transactions at registers
• Collaborated with managers on merchandise presentation and placement in order to drive sales
• Organized product shipment to make placement of merchandise easily accessible for customers.

• Interacted with guests, provided detailed information and directions regarding different graduation ceremonies
• Assisted coordinators with programming special events on campus.