Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACQUELINE LOZADA

Menifee,CA

Summary

Eligibility Technician for Riverside County Department of Public Social Services. Positive team player with a high level of dedication, who can also work independently with self-motivation. Possess strong interpersonal communication skills and more than 10 years of providing exceptional customer service.

Overview

11
11
years of professional experience

Work History

Eligibility Technician

Riverside County Department Of Public Social Services
2024.01 - Current

• Determine eligibility in accordance with established procedures; dictate or record information for case records.
• Interpret program regulations and other pertinent material to applicants, recipients, and the general public.
• Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness.

• Determine eligibility in accordance with established procedures; dictate or record information for case records.
• Interpret program regulations and other pertinent material to applicants, recipients, and the general public.
• Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness.

Sales Support, Assistant Manager

Nongshim America, Inc.
2021.09 - 2023.08
  • Manage sales and promotional activity of E-commerce accounts such as Amazon and Walmart
  • Build and maintain strong professional relationships with customers and business managers
  • Work cohesively with members in other departments within the company to meet sales goal
  • Responsible for updating images, layout, and descriptions of online products
  • Maintain immediate communication with current and prospective customers
  • Track shipments and work closely with logistics to ensure deliveries and appointments are scheduled on time
  • Process sales orders into internal system and submit customer invoices via email and EDI.

Sales Administrator

Nongshim America Inc.
2016.08 - 2021.05
  • Responsible for ensuring accuracy of all customer transactions
  • Performed administrative duties such as filing documents, tracking invoice payments, and submitting claims
  • Calculated broker commissions for payment based off monthly sales and commission rate
  • Worked closely with accounting department to clear account receivables and obtain payment for open invoices
  • Contacted customers to obtain missing information and responded to inquiries
  • Maintained and updated customer and sales records.

Sales Associate

Charlotte Russe
2013.03 - 2015.08
  • Provided excellent customer service and shared information regarding sales promotions
  • Processed service transactions at registers
  • Collaborated with managers on merchandise presentation and placement in order to drive sales
  • Organized product shipment to make placement of merchandise easily accessible for customers.

Information Representative

Cal Poly Pomona Commencement
2013.06 - 2014.06
  • Interacted with guests, provided detailed information and directions regarding different graduation ceremonies
  • Assisted coordinators with programming special events on campus.

Education

Bachelor of Science - Communication

California State Polytechnic University, Pomona
Pomona, CA
06.2016

Skills

  • Ability to utilize problem solving skills to work through challenging circumstances.
  • Well organized with an excellent attention to detail.
  • Ability to prioritize and complete work tasks by a given deadline.
  • Proficient with Microsoft Office, and Google Workspace.
  • Ability to multitask efficiently.
  • Strong written communication skills.
  • Familiar with EDI programs such as SPS Commerce and DI Central.
  • Ability to provide prompt, accurate and courteous customer service.
  • Fluency in English and Spanish.
  • Ability to adapt to a fast-paced work environment.
  • Working knowledge of CalSAWs (State Automated Welfare System) as well as interviewing clients to gather information and assisting clients with completing applications.

Timeline

Eligibility Technician

Riverside County Department Of Public Social Services
2024.01 - Current

Sales Support, Assistant Manager

Nongshim America, Inc.
2021.09 - 2023.08

Sales Administrator

Nongshim America Inc.
2016.08 - 2021.05

Information Representative

Cal Poly Pomona Commencement
2013.06 - 2014.06

Sales Associate

Charlotte Russe
2013.03 - 2015.08

Bachelor of Science - Communication

California State Polytechnic University, Pomona
JACQUELINE LOZADA