Jacqueline Martinez
Los Angeles,CA
Summary
Bilingual professional with extensive customer service and leadership experience and a strong academic foundation in criminal justice. Eager to leverage organizational skills cultural awareness and a passion for social justice in a case manager role
Overview
10
10
years of professional experience
Work History
FOH Support Staff Trainer
Din Tai Fung
Los Angeles, CA
08.2023 - Current
- Oversee and coordinate the day-to-day operations of front-of-house support staff, ensuring smooth service flow
- Manage reservations, seat guests, and maintain cleanliness to enhance the customer experience
- Provide leadership and training to support staff, fostering a cohesive and efficient team
Lead Host
Mission Rock Resort
San Francisco, CA
04.2022 - 07.2023
- Welcomed guests and managed waitlist to ensure timely seating during busy service hours
- Coordinated with staff to optimize table assignments and enhance customer satisfaction
Server, Runner, Busser, Host
The Ramp Restaurant
San Francisco, CA
07.2021 - 04.2022
- Provided excellent food and beverage service while adhering to health and safety regulations
- Maintained clean and organized dining areas, promoting a welcoming environment for patrons
Utility Clerk/Cashier/Front End Supervisor
Foods Co.
San Francisco, CA
07.2020 - 07.2021
- Maintained customer relations by addressing needs and inquiries in a professional manner
- Managed financial transactions and ensured compliance with inventory and safety standards
Assistant Coach & Soccer Referee
Jamestown Community Center
San Francisco, CA
02.2016 - 05.2016
- Coached middle school girls' soccer teaching teamwork and game strategies
- Enforced soccer rules and ensured player safety during games
Cashier
Las Tres Niñas Blancas E Hilario
San Francisco, CA
06.2015 - 07.2015
- Assisted customers in finding products and managed financial transactions efficiently
Education
Certificate - Crime Scene Investigation
City College of San Francisco
San Francisco, CA01.2025
Bachelor of Science - Criminal Justice
San Francisco State University
San Francisco, CA12.2023
Associate Degree - Administration of Justice
City College of San Francisco
San Francisco, CA12.2021
High School Diploma -
Abraham Lincoln High School
San Francisco, CA06.2019
Skills
- Fluent in English and Spanish
- Strong verbal & written communication skills
- Experience in customer service and team coordination
- Detail-oriented
- Excellent organizational skills
- Research and analytic abilities
- Adaptability in fast-paced, dynamic environments
- Proficient in Microsoft Office Suite
- Excellent leadership and problem-solving abilities
Hobbies and Interests
- Advocacy for immigrant rights and support services
- Community development and outreach
- Criminal Justice
- Forensic Analysis
Timeline
FOH Support Staff Trainer
Din Tai Fung
08.2023 - Current
Lead Host
Mission Rock Resort
04.2022 - 07.2023
Server, Runner, Busser, Host
The Ramp Restaurant
07.2021 - 04.2022
Utility Clerk/Cashier/Front End Supervisor
Foods Co.
07.2020 - 07.2021
Assistant Coach & Soccer Referee
Jamestown Community Center
02.2016 - 05.2016
Cashier
Las Tres Niñas Blancas E Hilario
06.2015 - 07.2015
Certificate - Crime Scene Investigation
City College of San Francisco
Bachelor of Science - Criminal Justice
San Francisco State University
Associate Degree - Administration of Justice
City College of San Francisco
High School Diploma -
Abraham Lincoln High School
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