Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Martinez Esquivel

Kyle ,TX

Summary

Loan Servicer at Velocity Credit Union. I have strong communication skills and a keen attention to detail. Successfully enhanced customer satisfaction by efficiently resolving inquiries and escalations and maintaining loan integrity. Proven ability in client relationship building and organizational growth, ensuring a positive work environment and accurate processing of financial documentation.

Overview

16
16
years of professional experience

Work History

Loan Servicer

Velocity Credit Union
03.2014 - 07.2025
  • Assisted in the development of comprehensive training programs for newly hired loan servicers, ensuring a consistent approach to service delivery and efficiency
  • Contributed to a positive work environment by maintaining open communication channels with colleagues and offering assistance when needed.
  • Helped customers maintaing loans in good standing by offering our products like skip a payment and change of due dates.
  • Enhanced customer satisfaction by efficiently handling inquiries, addressing concerns, and providing timely updates on loan status.
  • Helped keep accurate processing by pulling date and creating reports to ensure accuracy of different job duties.

Bookkeeper

Accounting LLC
02.2009 - 02.2014
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.

Education

High School Diploma -

Crocket High School
Austin, TX
05-2008

Skills

  • Strong communication skills fluent in Spanish
  • Organizational growth
  • Client relationship building
  • Attention to detail in all documentation
  • Multitasking able to answer phones while staying focused on daily assignments

Languages

Spanish
Professional Working

Timeline

Loan Servicer

Velocity Credit Union
03.2014 - 07.2025

Bookkeeper

Accounting LLC
02.2009 - 02.2014

High School Diploma -

Crocket High School

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Jacqueline Martinez Esquivel