Jacqueline May
Chicago,IL
Summary
Dedicated Security Officer experienced in maintaining safety across campus grounds and facilities. Achieved effective crisis intervention and emergency response through sound judgment and exceptional awareness of people and events. Focused on delivering secure environments by employing surveillance techniques, risk assessment, and strong communication skills.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Chicago, Illinois
10.2024 - 11.2025
- Monitored premises to ensure safety and security protocols were followed.
- Managed access control for visitors and employees at secure locations.
- Utilized surveillance systems to monitor activities and maintain situational awareness.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Guarded restricted areas to prevent unauthorized entry.
- Confirmed visitor identification prior to granting entry into the building.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Prepared incident reports detailing observations and actions taken during shifts.
- Completed incident reports to record security or loss prevention incidents.
- Assisted with crowd control during large events held at the facility.
- Observed patrons and customers to quickly address security situations.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Assisted in the development and implementation of security policies and procedures.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Demonstrated vigilance and attentiveness during security shifts.
- Identified suspicious activity to determine appropriate response.
- Searched bags manually to identify prohibited items and contraband.
Professional Driver
First Transit
Chicago, Illinois
04.2022 - 09.2024
- Operated transit vehicles safely in compliance with company regulations.
- Maintained safe driving history with no critical incidents many-year timeframe.
- Followed assigned routes while adapting to real-time traffic conditions.
- Transported riders to designated stops according to pre-determined schedules.
- Assisted passengers with boarding and disembarking from vehicles.
- Provided excellent customer service to enhance passenger experience during travel.
- Achieved consistently high customer scores due to exceptional service.
- Communicated effectively with dispatch regarding route changes and delays.
- Communicated effectively with clients regarding route changes due to traffic delays.
- Followed detailed instructions from dispatchers regarding delivery times and routes.
- Utilized GPS navigation systems in order to plan most efficient routes possible.
- Utilized GPS and maps for efficient route planning.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Monitored weather conditions along routes to ensure safe travel at all times.
- Conducted pre-trip inspections to ensure vehicle safety and readiness.
- Performed daily pre-trip inspections of vehicles including tires, lights and brakes.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Reported vehicle defects, accidents or violations immediately to supervisor.
- Reported any vehicle malfunctions or accidents immediately to management.
- Maintained accurate records of trips, passenger counts, and vehicle maintenance.
- Completed paperwork accurately including trip reports, log books, accident reports.
- Adhered to company policies and procedures while driving assigned vehicle.
- Adhered to traffic laws and regulations to prevent accidents.
- Collaborated with team members to streamline operational procedures and improve efficiency.
- Adhered to traffic laws and regulations to prevent accidents.
- Utilized GPS and maps for efficient route planning.
Education
General -
Tilden High School
Chicago, Illinois 09.1981 - 09.1985
Skills
- Surveillance management
- Access control
- Incident reporting
- General security
- Safety protocols
- Attention to detail
- Issue resolution
- Conflict mediation
- Communication strategies
- Customer relations
Other addiction
I have an active perc card, I am a licensed driver
Timeline
Security Officer
Allied Universal Security Services
10.2024 - 11.2025
Professional Driver
First Transit
04.2022 - 09.2024
General -
Tilden High School
09.1981 - 09.1985