Jacqueline McDowell

• Developed and delivered engaging sales presentations to convey product benefits.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• New system sales for security systems, residential and business
• Retention -helped existing customers to find solutions to retain their business.
• Customer Service -helped existing customers with additional equipment purchases, billing and collections inquires.
• Relocation-helped existing customers who moved to new homes re-establish service at their new locations.
  
  

• Delivered goods and products to customer on time and in excellent condition.
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
• Maintained high standards of customer service by building relationships with clients.
• Provided coverage option information to assist clients in protecting assets.

• Financial Representative Extensive knowledge of Life, Health, and Annuity products. Sales, Client services, processed life applications using Life application software. Scheduling system Customer First software. Accounts receivable.

• Trained and mentored new sales representatives.
• Developed and delivered engaging sales presentations to convey product benefits.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Customer service/Sales/ Retention for Kaiser Permanente. Sold health plans to customers in 8 US states.
  
• Updated members records, help members select sales quotes, plan changes.
  
• Customer service Representative for CVS over the counter orders. •
  

• Processed Payments, Account adjustment, Credit increase, and account maintenance.

• Extensive training to enhance knowledge of life products, working strategic marketing plans to achieve productivity goals
• Presentations on products offered by LSW.
• Sales

• Answering inbound calls from tax clients
• Outbound calls to potential franchise owners
• Day to day spreadsheet logs for contacts
• Daily reports on sales.

• Contract review, Assisted program coordinator's in class preparation
• Event scheduling and planning, scheduled meetings for AVP, made reservations
• Maintained filing system
• Monthly reconciliation of expense accounts
• Cultivated strong relationships with the University staff, volunteers, and key constituents
• Presented department objectives to potential vendors and facilitators
• Acted as co-facilitator for work group and partnered with facilitator to help coordinate group's work.

• Negotiated sales contracts on new and used properties
• Standardized advertising to reflect focus-group input and ensure delivery of key messages; produced brand standards manual including print and Web content standards, and logo positioning requirements
• Marketing presentations.