Shamaar Frazier
Orlando,Florida
Summary
Highly motivated and dedicated professional with extensive experience in sales and customer service. Demonstrated leadership qualities and a strong collaborative spirit drive outstanding results for the organization. Exceptional communication and presentation skills enable the effective delivery of solutions. Actively seeking opportunities to leverage expertise within a forward-thinking company that fosters growth and skill development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Sales Retention Representative
Charter Communications Inc
05.2024 - 09.2024
- Handled inbound and outbound calls to retain Spectrum customers by addressing service-related concerns and providing effective solutions
- Achieved retention goals by clearly communicating the benefits of Spectrum's products and services, including internet, cable, and phone plans
- Upsold additional Spectrum products and services, enhancing customer packages and increasing overall sales and revenue
- Resolved customer complaints and escalated complex issues to the appropriate departments for resolution
- Delivered exceptional customer service to ensure a positive experience and promote customer loyalty
- Analyzed customer feedback to identify patterns and recommend improvements to reduce churn
- Utilized Spectrum's CRM software to accurately document interactions and update customer information
Sales Specialist
Apple
11.2023 - 04.2024
- Provide exceptional customer service and expertise in Apple products within the designated product zone
- Assist customers with product demonstrations and answer inquiries
- Troubleshoot technical issues and provide solutions
- Facilitate sales transactions and promote Apple products effectively
- Maintain, organize, and visually enhance the product zone
- Stay updated on the latest Apple technologies and developments
- Educate and inform customers about product features and benefits
- Create a welcoming and informative environment to enhance customer satisfaction and loyalty
- Drive sales and revenue for the company through effective product promotion
Overnight Stocker and Receiver
Whole Food Market
03.2023 - 11.2023
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Furniture Sales Associate
Conn's HomePlus
12.2022 - 03.2023
- Immediately greeted customers upon arriving in store
- Inquired about customer's needs and effectively used probing questions to completely understand their needs
- Communicated availability of store inventory and ordered furniture upon customer's request using store computer systems
- Made up to 100 cold and warm phone calls daily to potential and existing customers
- Successfully met company's sales goals every month on a consistent basis
Server
Oceanside Beach Bar & Grill
11.2020 - 07.2021
- Welcomed customers upon arrival inside of restaurant
- Provided availability and seating options for customers
- Effectively presented menu options and specials to customers
- Took food and drink orders and provided excellent communication to kitchen
Education
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FL05.2022
Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Efficient in Salesforce
- Efficient in CRM systems
- Excellent communication skills
- Sales
- Customer service
- Retail sales
- Cash register
- Computer skills
- Customer support
- Communication skills
- Microsoft Office
- Basic math
- Financial sales
- Cash handling
- Analysis skills
- Marketing
- Upselling
- Sales Management
- Presentation Skills
- Sales Support
- Customer Support
- Call center experience
- Customer Engagement
- Customer Satisfaction
- Customer Advocacy
- Customer loyalty
- Upselling strategies
- Customer Education
- Assertiveness
- Retention Strategies
- Cross-selling techniques
- Customer Segmentation
- CRM Software
- Customer profiling
- Customer Lifetime Value
- Customer Recovery
- Customer Win-back
- Customer Retention Metrics
- Churn Reduction
- Retention strategies knowledge
- Time Management
- Problem-Solving
Certification
Driver's License
Hobbies and Interests
Fashion Designer
Timeline
Call Center Sales Retention Representative
Charter Communications Inc
05.2024 - 09.2024
Sales Specialist
Apple
11.2023 - 04.2024
Overnight Stocker and Receiver
Whole Food Market
03.2023 - 11.2023
Furniture Sales Associate
Conn's HomePlus
12.2022 - 03.2023
Server
Oceanside Beach Bar & Grill
11.2020 - 07.2021
High School Diploma -
Flagler Palm Coast High School
Driver's License
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