Evaluated individual performance of each team member in the paint department and provided feedback as needed.
Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Monitored store's compliance with health and safety regulations.
Updated visual merchandising displays to attract customers and promote sales.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Trained, managed and motivated employees to promote professional skill development.
Managed inventory levels, reducing stock shortages and overages.
Identified appropriate solutions to minimize issues and quickly solve problems.
Monitored inventory levels to ensure adequate supplies were available at all times.
Coordinated restocks to keep retail displays organized and full for customers.
Supervised the daily operations of the paint department, ensuring compliance with company policies and procedures.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked with cross-functional teams to achieve goals.
Maintained updated knowledge through continuing education and advanced training.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Assisted with developing new processes and procedures for increased efficiency within the paint department.
Increased department sales by 1.6% in the Paint Department during Q3 and Q4 by implementing targeted sales strategies, optimizing product displays, and enhancing customer engagement tailored recommendations.
Kitchen/Bath Designer and Customer Service
Lowes Home Improvment
Southfield, MI
10.2005 - 06.2024
Assisted clients in selecting fixtures and tile for their kitchen and bath, taking into consideration style preferences, functionality and budget constraints.
Created 3D renderings of kitchen and bath designs to allow clients to visualize the end result prior to purchasing materials.
Coordinated installation schedules with Lowes subcontractors and followed up with customers after completion of their project to ensure satisfaction.
Listen to customers, answer questions, and help customers find the right products to complete their projects.
Construction/Cabinet Making
Wood By Design LLc
Detroit, MI
01.2014 - 12.2020
Fabricated custom cabinetry for residential and commercial clients using a variety of woodworking tools, including saws, routers, and jointers.
Built custom cabinets from raw materials based on customer specifications.
Repaired existing cabinetry when needed or requested by customers.
Created shop drawings for all aspects of the cabinetry projects and studied blueprints as well.
Designed custom cabinets by planning layouts, cutting materials and installing finished pieces.
Planning and scheduling project activities and coordinating with team members to ensure tasks are completed on time.
Cabinet Maker/Project Coordinator
J. McGee Cabinet Shop
Detroit, MI
10.1992 - 12.2004
Learned and mastered cabinet making skilled trade specialties under guidance of expert mentors.
Studied blueprints and specifications to identify size and shape of patterns and implement required machine setups.
Fabricated cabinets using a variety of woodworking tools, including saws, routers, and jointers.
Installed finished products in residential homes or commercial businesses.
Ordered materials for custom cabinets after designing layouts.
Provided direction, guidance and support to team members throughout the duration of projects.
Coordinating with team members to ensure tasks are completed on time.
Education
Metal Smithing And Education
College For Creative Studies
Detroit, MI
08-2005
Skills
Department Supervisor
25 years of custom Cabinet Making
18 years of Kitchen and Bath Design
25 years of Customer Service
Extensive knowledge & experience with Blueprint Reading