Jacqueline Mendez
Paterson
Summary
Dynamic Office Administrator with proven expertise at B-Line Counseling LLC in streamlining operations and enhancing team collaboration. Skilled in time management and database entry, I excelled in expediting payment collections and ensuring compliance with regulations, fostering a positive work environment while mentoring colleagues for professional growth.
Experienced with managing office operations, scheduling, and administrative tasks.
Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
5
5
years of professional experience
Work History
Office Administrator
B-Line Counseling LLC
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Verified insurance of patients to determine eligibility.
- Expedited payment collection by submitting clean claims within specified timeframes to prevent delays in reimbursement.
- Upheld the highest standards of integrity and ethical conduct in all Medicaid billing activities, ensuring compliance with state regulations and organizational policies.
Barista
Barnes & Noble
08.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Trainer
Shake Shack
07.2020 - 04.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Passaic County Technical Institute
WayneBachelor of Arts - Psychology
William Paterson University of New Jersey
Wayne, NJ05-2027
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Verbal communication
- Document scanning
- Multitasking
- Knowledgeable in spreadsheets
- Data inputting
- Office management
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
B-Line Counseling LLC
03.2024 - Current
Barista
Barnes & Noble
08.2022 - Current
Trainer
Shake Shack
07.2020 - 04.2022
Passaic County Technical Institute
Bachelor of Arts - Psychology
William Paterson University of New Jersey
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