Jacqueline Mendoza, LVN
Sonoma,CA
Overview
12
12
years of professional experience
Work History
Senior Medical Assistant
Providence Primary Care
Petaluma, CA
08.2018 - Current
- Conducted thorough pre-visit assessments, obtaining vital signs, medical histories, and medication lists for accurate documentation purposes.
- Processed laboratory specimens according to established guidelines, ensuring the accuracy of test results for appropriate clinical decision making.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Increased clinic productivity by training new medical assistants in proper techniques and best practices.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Managed inventory of medical supplies effectively, ensuring necessary materials were readily available for efficient patient care delivery.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Maintained a clean and organized work environment, adhering to infection control guidelines for optimal patient safety.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
Medical Receptionist/Medical Assistant
Redwood Pain Institute
Santa Rosa, CA
12.2017 - 07.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Managed and scheduled patients for outpatient surgeries. Ensured prior authorizations were obtained from insurance ahead of time.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
Medical Secretary
Sonoma Valley Hospital
Sonoma, CA
05.2016 - 08.2017
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Enhanced office productivity by handling high volume of callers per day.
- Facilitated smooth workflow for healthcare professionals by efficiently preparing examination rooms and medical documents.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Obtaining prior authorization from insurance for referrals.
- Verified Workers Comp insurances and claim numbers
- Maintained current and accurate medical records for patients.
Medical Assistant
Sonoma Family Practice
Sonoma, CA
11.2012 - 05.2016
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing procedure room and sterilizing instruments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Science - Vocational Nursing
Napa Valley College
Napa, CA12-2024
Skills
Bilingual in English and Spanish
Strong work ethics
Strong leadership skills
Detailed-oriented
Quick learner
Proficient in EPIC
CLINICAL EXPERIENCE
- Med Surg - Providence Queen Of The Valley Hospital
- OB/GYN - Providence Queen Of The Valley Hospital
- PACU - Providence Queen Of The Valley Hospital
- ARU - Providence Queen Of The Valley Hospital
- SNF - Yountville Veterans Home
- Hospice - Providence Hospice
- Adult Day - Health Program Providence Adult Day Health
- Special Education Program - Napa Valley Unified School District
- Washington Primary Care - Providence Medical Group Petaluma
LICENSES AND CERTIFICATIONS
California LVN License #750781
IV/BW Certified
BLS Provider
Timeline
Senior Medical Assistant
Providence Primary Care
08.2018 - Current
Medical Receptionist/Medical Assistant
Redwood Pain Institute
12.2017 - 07.2018
Medical Secretary
Sonoma Valley Hospital
05.2016 - 08.2017
Medical Assistant
Sonoma Family Practice
11.2012 - 05.2016
Associate of Science - Vocational Nursing
Napa Valley College