Lorna Figueroa
Harmony,FL
Summary
Accomplished Senior Medical Assistant with a proven track record at The Cardiovascular Center of Florida, adept in patient flow assistance and bilingual communication. Excelled in enhancing patient care through effective coordination and Epic proficiency, significantly improving clinical outcomes. Renowned for exceptional customer service and a dedicated approach to patient education and support.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Medical Assistant
The Cardiovascular Center of Florida
Orlando, FL
09.2023 - Current
- Partner with physician and nurses to provide quality care for cardiovascular patients and clinical outcomes
- Educate patients about procedures and prepare them before procedures
- Ensure that patient testing is complete and accurate before the procedure, allowing for a smooth experience and guaranteeing efficient time management for the provider
- Adhere to the Health department's policies and procedures to state standards
- Schedule specialty testing and consultations
- Gather patient data and enter medication, labs, and imaging orders under the provider's direction
Senior Registered Medical Assistant
Orlando Health Heart Institute
Orlando, FL
11.2019 - 09.2023
- Provide quality care to patients while assisting the nurse and physician
- Document and prepare patients for examination
- Provide treatment and administer medications
- Assist providers by acting as a certified interpreter
- Maintain hand washing log for the Lake Nona office
- Process and review incoming and outgoing calls to the team
Scheduler
Orlando Health Urology
Winter Park, FL
04.2018 - 11.2019
- Assisted in de-escalation of upset patients and resolving their issues
- Provide compassionate and thorough customer care with a strong emphasis on patient experience
- Provide appointments for customers and verification of insurance and authorizations
Medical Assistant/Medical Secretary
Orlando Epilepsy Center
Orlando, FL
04.2014 - 04.2018
- Verify patient information by interviewing the patient, recording their medical history, and confirming the purpose of the visit
- Prepare the patient for examination by performing preliminary physical tests such as taking blood pressure, weight, and temperature and summarizing the patient’s history
- Assist physicians by screening incoming telephone calls, recording and transmitting messages, and scheduling, receiving, and announcing appointments for scheduled patients and visitors
- Screen unscheduled patients and visitors, arrange referrals to other healthcare providers, and schedule appointments for consultations, x-rays, lab tests, physical therapy, MRIs, and CT scans
Medical Assistant Referral Specialist
Orlando Gastroenterology
Orlando, FL
01.2005 - 03.2014
- Marketing and credentialing
- Schedule patient procedures with surgical centers
- Provide all documents need for authorizations and referrals for procedures and medications
- Traveled to various offices to assist physicians
- Assist with callbacks and biopsies
Education
Associate of Science - Medical Assistant
Florida Metropolitan University
Orlando, Florida01.2005
Skills
- Patient check-in/check-out
- Patient flow assistance
- Insurance verification
- Vital signs
- Medical records management
- Exam room maintenance
- Epic proficiency
- Physician assistance
- Inventory management
- Customer service
- Bilingual (English/Spanish)
- Prior authorization assistance
- Certified interpreter
- Marketing representative credentialing
- Call processing
- Clinical terminology
Certification
- AMT RMA, 2899441, 09/01/23, 09/01/26
- CPR/BLS Certificate, 12/01/26
Timeline
Senior Medical Assistant
The Cardiovascular Center of Florida
09.2023 - Current
Senior Registered Medical Assistant
Orlando Health Heart Institute
11.2019 - 09.2023
Scheduler
Orlando Health Urology
04.2018 - 11.2019
Medical Assistant/Medical Secretary
Orlando Epilepsy Center
04.2014 - 04.2018
Medical Assistant Referral Specialist
Orlando Gastroenterology
01.2005 - 03.2014
Associate of Science - Medical Assistant
Florida Metropolitan University
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