Jacqueline Mills
Santee,SC
Summary
Retired Postal employee, friendly Postmaster with 34 years of experience managing daily postal operations. Directed and coordinated operation, management and support services. Developed detailed reports of all post office activities. Proven history of training, managing and evaluating performance for up to 50 employees. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Expert retail sales professional offering 40 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Mailroom Courier
SC Department Of Corrections
09.2023 - Current
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Properly documented all specimens received using [Software].
- Obtained signatures for delivery documents and packages.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Handled receipt, storage, identification and delivery of products for clients.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
- Followed company policies and procedures during shift.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Postmaster
US Postal Service
12.1988 - 12.2022
- Assisted customers in determining proper postal service to align with individual needs.
- Boosted workplace morale through the implementation of employee recognition programs and regular team-building activities.
- Reduced wait times for customers through efficient queue management strategies during peak hours.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Hired, trained, and evaluated performance of 50 employees.
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Managed daily operations of 11 Postal Retail facilities and 1 Carrier Branch.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 96%.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
Education
No Degree - Computer Accounting
Yorktowne Business Institute
Greenbelt, MDHigh School Diploma -
Central Senior High School
Capitol Heights, MD05.1983
Skills
Processing incoming and outgoing mail for female inmates for current position
Retired from Postal Service after 34 years
Job Title:
Postmaster:
Documentation, Reporting Staff, Training and Employee Development
Sales management, Shift Scheduling, Staff Management
Customer Service and Sales Techniques
Financial Management and Performance reviewing
Managing Operations and Efficiency
Verbal and written communication
Salesforce Management
Friendly, Positive Attitude
Organizational Skills
Certification
- Postmaster for US Postal Service last 10 years of career until retiring in 2022
Timeline
Mailroom Courier
SC Department Of Corrections
09.2023 - Current
Postmaster
US Postal Service
12.1988 - 12.2022
No Degree - Computer Accounting
Yorktowne Business Institute
High School Diploma -
Central Senior High School
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