JACQUELINE MOORE
Albany,NY
Overview
21
21
years of professional experience
Work History
TEAM LEAD
Capital District Physicians' Health Plan
Albany, New York
01.2014 - 08.2020
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
SENIOR GROUP SERVICES REPRESENTATIVE
Capital District Physicians' Health Plan
Albany, NY
12.2010 - 01.2014
- Utilized active listening techniques to accurately assess customer needs and provide effective resolutions.
- Performed administrative duties such as filing documents, entering data into the system, and answering phones.
- Assisted customers in navigating complex systems or processes, displaying patience and understanding.
- Collaborated with colleagues across departments to provide comprehensive solutions for customers.
- Developed strong problem-solving skills to identify and address customer issues effectively.
GROUP SERVICES REPRESENTATIVE
Capital District Physicians' Health Plan
Albany, NY
09.2005 - 12.2010
- Provided excellent customer service by resolving customer inquiries and complaints in a timely manner.
- Performed administrative duties such as filing documents, entering data into databases, and ordering supplies on a daily basis.
- Developed comprehensive knowledge of product lines in order to answer questions from customers.
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously.
MEMBER SERVICES REPRESENTATIVE
Capital District Physicians' Health Plan
Albany, NY
08.1999 - 09.2005
- Adhered to company policies and procedures while providing exceptional service to members.
- Organized paperwork efficiently to streamline processes within the department.
- Performed account maintenance such as opening and closing accounts, updating information.
Timeline
TEAM LEAD
Capital District Physicians' Health Plan
01.2014 - 08.2020
SENIOR GROUP SERVICES REPRESENTATIVE
Capital District Physicians' Health Plan
12.2010 - 01.2014
GROUP SERVICES REPRESENTATIVE
Capital District Physicians' Health Plan
09.2005 - 12.2010
MEMBER SERVICES REPRESENTATIVE
Capital District Physicians' Health Plan
08.1999 - 09.2005