Jacqueline Mora
Orange County Urology Associates
833 W Marshall Blvd San Bernardino
1
Language
15
years of professional experience
Detail-oriented professional with exceptional customer service skills. Experienced in managing high-volume calls and ensuring HIPAA compliance. Committed to delivering accurate information and timely assistance to enhance patient satisfaction.
Work History
Operator
8 Years 11 Months- Managed high volume incoming calls with professionalism and efficiency. Assisted in screening calls to ensure appropriate handling. Responded to patient inquiries with clear and accurate information.
- Responsible for paging physicians when needed.
- Assisted callers by providing accurate information. Transferred calls to relevant personnel. Took messages and delivered them to appropriate staff as needed.
- Managed timely sending of medical records to patients and provider offices while ensuring HIPAA-compliant handling.
Medication Technician
2 Years 8 Months- Utilized CareSuite client software to administer medications and treatments per physician orders.
- Keep medication files and medical records current and up to date. Keep all medications in their appropriate storage areas and keep medication cupboards, carts and doors locked at all times.
- Assisted in utilizing advantage to monitor residents when required. Reviewed residents' medication administration records and centralized pharmacy transaction records.
- Reported resident condition errors and changes to Director of Health Services and primary care provider.
- Communicated regularly with pharmacy, families and healthcare providers. Conducted routine room visits and checks on a regular basis.
Caregiver
2 Years 5 Months- Assisted clients with personal care tasks, including hygiene, dressing, toileting, and shaving. Supported individuals in completing daily living activities.
- Prepared meals and snacks for clients.Delivered medication reminders to help maintain consistent medication schedules.
- Assisted sanitation and housekeeping for client room bathroom and common areas.
- Coordinated client errands and provided companionship while participating in client activities.
Direct Care Staff
8 Months- Supported consumer comfort and daily care routines by completing bathing, oral hygiene, diaper changes, and Hoyer lift transfers.
- Prepared meals and assisted individuals with feeding. Supported mobility through assistance with ambulation and range of motion exercises. Conducted catheterization procedures for both female and male patients.
- Managed documentation of consumer flow sheets, seizure records, feeding sheets, and BM records to support consumer safety and environmental protection.
- Maintained cleanliness and organization of facility. Facilitated active treatment activities.
Education
Medical Assistant
High School Diploma
Skills
Attention to detail
Problem-solving
Teamwork and collaboration
Customer service
Strong work ethic
Punctual and reliable
Computer skills
Phone Etiquette
HIPAA and OSHA complaint
Medical terminology
Languages
Spanish
Native or Bilingual
Timeline
Operator
Orange County Urology Associates
11.2017 - CurrentRead More
Medication Technician
Welbrook Senior Living
03.2015 - 11.2017Read More
Caregiver
Inland Christian Home
10.2012 - 03.2015Read More
Direct Care Staff
NorthStar Care Inc
03.2012 - 11.2012Read More
Kaplan College
Medical Assistant
Read More
Ramona High School
High School Diploma
Read More