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Hi, I’m
Jacqueline Mulcahy
Virginia Beach,VA
Summary
Offering twenty years of customer service experience with an adaptable, friendly approach. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
19
years of professional experience
Work History
Lucky Oyster Seafood Grill, Virginia Beach, VA
Manager
05.2014 - Current
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
- Strength in building a cohesive, top- performing team.
- Cross-trained existing employees in order to maximize team performance.
- Manage a growing, privately owned business in an extremely fast paced environment.
- Complete restaurant opening and closing procedures and manage deposits.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Lucky Oyster, Virginia Beach, VA
Mixologist
03.2012 - 02.2020
Job overview
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Prepared classic, modern and unique cocktails for each customer.
- Input orders into system at point of sale and created guest checks.
- Received cash, made change and issued receipts.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Helped management plan and serve bar menu exceeding customer expectations.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Built relationships with vendors to manage orders and negotiate costs.
Lucky Oyster, Virginia Beach, VA
Server
05.2009 - 05.2014
Job overview
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Red Robin International, Christiansburg, VA
Service Advisor
09.2006 - 04.2009
Job overview
- Taught servers how to memorize menu ingredients and provide information in friendly manner.
- Trained incoming staff on restaurant's practices and procedures to maximize job satisfaction and productivity.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Provided continuous support and feedback to server employees.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Waterman’s Seafood, Virginia Beach, Virginia
Hostess
05.2004 - 08.2004
Job overview
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Radford University , Radford, VA
from Nursing And Sociology
Skills
- P>Detail-oriented
- P>Planning and organization
- P>Goal-oriented
- P>Quick learner
- P>Customer-oriented
- P>POS systems knowledge
- P>Personable
- P>Medical terminology knowledge
- P>Money handling abilities
- Workforce Management
- Policy Implementation
- Strategic Planning
- Performance Management
- Operations Management
- Team Leadership
- Cross-Functional Team Management
- Time Management
- Negotiation
- Schedule Preparation
- Staff Management
- Policy and Procedure Development
Software
Microsoft Excel
Microsoft PowerPoint
Apple & Android
Multiple POS Systems
Toast
Micros
Languages
English
Six years of French
Timeline
Manager
Lucky Oyster Seafood Grill
05.2014 - Current
Mixologist
Lucky Oyster
03.2012 - 02.2020
Server
Lucky Oyster
05.2009 - 05.2014
Service Advisor
Red Robin International
09.2006 - 04.2009
Hostess
Waterman’s Seafood
05.2004 - 08.2004
Radford University
from Nursing And Sociology
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