Jacqueline Naquin
Phoenix,AZ
Summary
Hardworking recovery professional adept at working in office or field to manage accounts. Demonstrated investigation skills with excellent verbal and written communication talents and 4.5 years of related experience.
Overview
9
9
years of professional experience
Work History
Benefits Eligibility Worker
Arizona Department of Economic Security
Phoenix, AZ
11.2022 - 02.2024
- Processed benefits applications and documents for nutrition, cash, and medical assistance.
- Conducted interviews with applicants, explaining the benefits process and which programs were available.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Brand Engagement Advocate
Transworld Systems Inc.
Tempe, AZ
10.2021 - 11.2022
- Handle customer complaints when calling in to the BEC brand engagement center.
- Dealer related concerns regarding sales, MSRP, new upcoming vehicles, any inquiries regarding recalls on vehicles or multimedia concerns.
- Toyota brand engagement center advocate
Recovery Specialist
Transworld Systems Inc.
Tempe , AZ
10.2019 - 11.2022
- Conducts outbound and inbound calls, provides account status and days past due, total amount due, reason for delinquency, and provides account assistance.
- Adheres to and achieved an average of 90% key performance indicator goals (calls/ROCs/promise kept rate). Average quality assurance scores of 94%.
- Possesses and can acquire superb negotiation skills, consistently achieving 90% of the monthly revenue target.
Collections Specialist
BB&T
Tempe, AZ
01.2018 - 03.2019
- Conducted outbound/ some inbound calls, provides account status days past due, total amount due, reason for delinquency, provides account assistance if eligible.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Customer Service Specialist
JPMorgan Chase
Tempe, AZ
10.2017 - 07.2018
- Reviewed customer applications for credit card approval.
- Responded to inquiries from customers regarding their credit cards and accounts.
- Provided guidance to customers on how to use their credit cards responsibly and effectively.
Collections Representative
Iqor
Tempe , AZ
07.2015 - 09.2016
- Conducted Inbound/Outbound collections, provided account status to customers, resolve issues on delinquent accounts, and offer payments options to bring accounts current.
- Handled irate customers smoothly to achieve performance targets.
- Managed approximately 200 inbound and outbound calls daily.
Education
High School Diploma -
Hamilton High School
05.2013
Skills
- Settlement negotiation
- Documentation abilities
- Data management
- Empathy
- Communication
- Patience
- Technical Knowledge
- Active Listening
- Adaptability
- Friendliness
- Patience
- Timeliness
- Multitasking
- Problem-solving abilities
- Relationship Building
- Attention to Detail
- Adaptability and Flexibility
Timeline
Benefits Eligibility Worker
Arizona Department of Economic Security
11.2022 - 02.2024
Brand Engagement Advocate
Transworld Systems Inc.
10.2021 - 11.2022
Recovery Specialist
Transworld Systems Inc.
10.2019 - 11.2022
Collections Specialist
BB&T
01.2018 - 03.2019
Customer Service Specialist
JPMorgan Chase
10.2017 - 07.2018
Collections Representative
Iqor
07.2015 - 09.2016
High School Diploma -
Hamilton High School
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