ROBIN M. MULLET
Santee,CA
Summary
I am a results oriented person with excellent customer service skills. I have excellent communication and problem solving skills. I am seeking employment with a company that can utilize my skills to their potential.
Overview
13
13
years of professional experience
Work History
SPECIALTY BENEFITS COORDINATOR/ASSISTANT OFFICE MANAGER
PACIFIC DENTAL SERVICES
12.2014 - 10.2018
- Verify insurance benefits, Educate patients on payment options, answer all patient phone calls and questions, Prep all careslips for upcoming days, Collect and post payments, Verify all insurance information is correct for proper claims processing, Deposits, Run specialty days, Make sure specialists are well prepared for surgery days, Knowledge in all insurance companies, Process all medical and dental claims to ensure proper payment, Accounts Receivable
CLAIMS REPRESENTATIVE
GEICO
06.2017 - Current
- Verify Accident Facts, Determine Policy Coverage, Review Insurance Contracts, Interact Internally with GEICO Depts, Engage with Claimants, Body Shops, Medical Providers, Attorneys, Outside Field Adjusters and other Ins Co., Assist in settling Claims, Answer 50+ incoming claim calls
SUPERVISOR/INSURANCE BILLING ACCT REPRESENTATIVE
PRACTICE DEVELOPMENT STRATEGIES
10.2012 - 12.2014
- Charge entry, payment posting, Verify insurance Coverage, Insurance Accounts Receivable, Patient Accounts Receivable, Bill Patient's, Review Statements, Pre-Employment, Manage patient/insurance billing for Multiple practices, Manage Multiple Phone Lines, Answer all Patient questions, Post and work with all collection accounts, Manage all 17 Primary care accounts, Speak with doctors and handle all contracting Problems
Education
University of Arizona
Tucson, AZSkills
- Possess Expert level knowledge of Microsoft Office programs Thorough knowledge of billing practices of both regional and national HMO, PPO, Medicare, Medi-Cal, Worker's Comp and PRIVATE payers Excellent interpersonal and communication skills Typing (65 WMP)
- Time Management
- Documentation research
- Claims Investigation
- Team Collaboration
- Database Management
- Insurance Claims Review
- Settlement agreements
- Settlement Negotiation
- Conflict Resolution
Timeline
CLAIMS REPRESENTATIVE
GEICO
06.2017 - Current
SPECIALTY BENEFITS COORDINATOR/ASSISTANT OFFICE MANAGER
PACIFIC DENTAL SERVICES
12.2014 - 10.2018
SUPERVISOR/INSURANCE BILLING ACCT REPRESENTATIVE
PRACTICE DEVELOPMENT STRATEGIES
10.2012 - 12.2014
University of Arizona