Kenya Valdez- Ontiveros
Manteca,CA
Summary
Aimed for practice coordinator opportunity in medical field to utilize comprehensive skills in education and enhance practical training capabilities.
Overview
11
11
years of professional experience
Work History
Office Assistant-Breast Imaging Center
Stanford Health Care Tri-Valley
Pleasanton, California
07.2025 - Current
- Requests Outside Images: Work on status reports to request images from outside facilities
- Upload Images: Upload CDs/reports from external facilities to Sectra PACS
- Process Images: Process images that are pushed through Ambra (image management system) to Sectra PACS
- Ambra Search: Actively search in Ambra for Kaiser requests as they do not notify us when images are pushed to us.
- Follow-up on Image Requests: Contact outside facility
- Email Request: Process email requests from the TV Scheduling Team for outside images
- Pending Prior List Follow-Up: Follow up on pending prior images for patients with past screening appointments
Patient Service Representative- Imaging Services
El Camino Hospital
Mountain View, California
04.2019 - 08.2025
- Schedule patients for multiple modalities, including CT, MRI, Nuclear Medicine, Ultrasound, X-ray, IR Procedures, and Mamography. Provide preparation instructions as needed to ensure optimal patient experience.
- Demonstrate expertise in Epic Software to efficiently schedule patients and manage patient records.
- Communicate effectively with patients and their families to provide information on upcoming procedures and answer any questions or concerns.
- Coordinate with outside facilities to obtain necessary paperwork and ensure seamless transfer of patient information while following HIPAA guidelines.
- Maintain accurate records and documentation of patient appointments, including any necessary follow-up or rescheduling.
- Obtain and update patient insurance information, including primary and secondary coverage and pre-authorization requirements, to ensure timely and accurate billing.
- Check-in/check-out patients in a combined department while assisting with all patient registration, forms, scanning, and uploading all appropriate documents.
- Call Center- Assisted multiple calls throughout the day.
- Would use a third party website or contact insurance via phone to verify insurance if not verifying through Epic.
- Provided accurate self-pay estimates to patients regarding their financial responsibility when insurance coverage was not applicable.
- Managed customer payments efficiently, providing excellent service while ensuring accuracy in handling cash, credit, and debit transactions.
- Utilize CHANGE and VERTEX applications to securely distribute images to external Health care facilities.
- Proficient in uploading CDs and transferring medical images via AMBRA ensuring efficient and timely access for healthcare providers.
Patient Service Representative- Patient access/ Admitting
El Camino Hospital
Mountain View, California
07.2017 - 04.2019
- Coordinating Schedules for Patients and providers
- Performs appointment scheduling, registration and customer service duties; answers incoming phone calls, makes appointments, monitors access issues with provider schedules that affect patient satisfaction, and communicates issues to Supervisor.
- Follows established parameters to ensure procedures, treatments, test, are scheduled with the required amount of time and effectively utilize resources
- Interview patients for pre-admission or admission to the hospital, collecting personal, demographic, financial and medical information in person or by phone
- Conducted patient registration at bedside to ensure timely and accurate data collection.
- Performed patient intake and documentation in the Emergency Department, consistently delivering high-quality service during urgent and high-stress scenarios.
Patient Admitting Representative
Stanford- Lucile Packard Children’s Hospital
Palo Alto, California
04.2016 - 07.2017
- Performs accurate and complete registration and admitting process from start to finish.
- Processes necessary admission, registration paperwork, and obtains necessary documents for billing and compliance requirements.
- Identifies patients’ insurance coverage or existing financial resources to pay for medical care and services. Assist with patient inquiries regarding insurance benefits and payor specific requirements.
- Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
- Provides excellent communication and customer service to all individuals via telephone correspondence and/or in-person contact.
- Applies customer service and health care coverage experience to assist a broad range of clients, patients, and families as it relates to admitting activities.
- Handles patient accounting and patient admitting issues and projects of moderate scope.
- Performs Lab Intake which includes Laboratory blood draw check in and accessioning.
Medical Assistant
After Hour’s Health Care Clinic
San Jose, California
06.2015 - 04.2016
- Responsible for rooming patients, vitals, wound cleaning, injections, vaccinations, and autoclave.
- Duties included stocking and cleaning exam rooms.
- Assisting at the front desk, verifying insurance, and maintaining electronic medical records.
Education
Certified Professional Medical Coder -
Legacy Education
Medical Assistant Certificate -
Center for Employment Training, (CET)
San Jose, CA05.2015
High School Diploma -
San Jose Conservation Corps & Charter School
San Jose, CA01.2011
Skills
- Bilingual (Spanish & English)
- HIPAA/ OSHA Knowledge
- ICD-10, CPT Coding, Medical Terminology, Anatomy
- Data Entry & records management
- Epic Software & Microsoft Office Suite
- Insurance Knowledge (Medicare, Medi-Cal, Workers Comp, HMO/PPO)
- Self-motivated and team player
- Strong Attention to Detail & Organization
- Multitasking & Problem Solving Skills
- Administrative support & Office Coordination
- Customer Service & Communication
- Scheduling & Calendar Management
- Modality Knowledge (IR, X-Ray, Fluoroscopy, MRI, Breast Imaging, CT, Ultrasound, Nuclear Medicine)
Additional Information
REFERENCES: Available upon request
Timeline
Office Assistant-Breast Imaging Center
Stanford Health Care Tri-Valley
07.2025 - Current
Patient Service Representative- Imaging Services
El Camino Hospital
04.2019 - 08.2025
Patient Service Representative- Patient access/ Admitting
El Camino Hospital
07.2017 - 04.2019
Patient Admitting Representative
Stanford- Lucile Packard Children’s Hospital
04.2016 - 07.2017
Medical Assistant
After Hour’s Health Care Clinic
06.2015 - 04.2016
Certified Professional Medical Coder -
Legacy Education
Medical Assistant Certificate -
Center for Employment Training, (CET)
High School Diploma -
San Jose Conservation Corps & Charter School