Jacqueline N. Cureton
Covington,GA
Summary
Experienced administrative and customer service professional seeking new opportunities to leverage extensive skills in customer service and organization. Adept at diplomatically communicating with peers, providers, and members, consistently delivering exceptional customer service that exceeds expectations. Thrives in independent work environments, known for being self-directed and capable of efficiently managing multiple priorities.
Overview
6
6
years of professional experience
Work History
Part-time Receptionist/Quality Assurance
Courtsey Ford
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Appointment Center Representative
Kaiser Permanente
04.2019 - 02.2020
- In an inbound call center, create a positive relationship for members to schedule appointments with Primary Care, Obstetric Gyn.., and Dermatology providers and Radiology scheduling mammograms
- Assist new members in effectively choosing a provider demonstrated by frequent verbal praise from members
- Patiently share provider profile information with a customized approach
- Schedule and reschedule appointments for members accurately through Health Connect and RIS
- Provide detailed written information for providers, with specific member history and requests
- Confirm with patient message accurately captures situation
- By telephone contact and schedule appointments directly with departments
Education
Coursework - Sociology
Georgia Piedmont Technical College
Clarkston, GASkills
- EPIC
- RIS
- KPATHS
Timeline
Part-time Receptionist/Quality Assurance
Courtsey Ford
12.2022 - Current
Appointment Center Representative
Kaiser Permanente
04.2019 - 02.2020
Coursework - Sociology
Georgia Piedmont Technical College
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