Jacqueline Nelson
Glendale,AZ
Summary
Seasoned Support Coordinator known for high productivity and efficient task completion. Possess key skills in client relationship management, problem-solving, and dealing with difficult people. Experienced in acting as Supervisor when needed. Excel using empathy, communication, and adaptability to meet diverse client needs and foster positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Coordinator
State of Arizona Department of Economic Security
Surprise, Arizona
09.2014 - 02.2026
- Coordinated services for individuals with developmental disabilities.
- Developed individualized service plans aligned with client needs and goals.
- Monitored client progress, adjusting services for maximum effectiveness.
- Managed caseloads of 60-65 individuals, ensuring quality service delivery.
- Conducted assessments to identify client needs and preferences, guiding service planning.
- Acted as a liaison between families and service providers.
- Advocated for clients' rights to ensure access to necessary resources and support.
- Updated case notes daily in electronic database to enhance service continuity.
- Participated in staff meetings and training to enhance job performance.
Education
Bachelor of Social Work -
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Service plan development
- Client assessment
- Case management
- Care coordination
- Documentation accuracy
- Advocacy techniques
- Problem solving
- Conflict resolution
- Time management
- Workload management
- Scheduling
- Effective communication
- Communication skills
Certification
Level 1 Fingerprint Clearance Card
Timeline
Support Coordinator
State of Arizona Department of Economic Security
09.2014 - 02.2026
Bachelor of Social Work -
University of Nevada, Las Vegas