Jacqueline Nieto
Rockaway Park
Summary
Psychology graduate with experience in client relations, healthcare support, and consultative sales. Skilled in building relationships, providing personalized service, and supporting diverse populations.
Overview
9
9
years of professional experience
Work History
Jewelry Consultant
Brilliant Earth
Garden City, NY
05.2025 - Current
- Curated personalized engagement ring, wedding band, and fine jewelry consultations, guiding clients through diamond, gemstone, and design selections tailored to their preferences, lifestyle, and budget while educating them on craftsmanship, quality, and ethical sourcing.
- Maintained a $4,000+ average order value (AOV) and a consistent 35% appointment conversion rate through a consultative, relationship-focused approach to client engagement.
- Built lasting client relationships by providing attentive, personalized service and ongoing support from initial consultation through post-purchase follow-up.
- Consistently achieved and exceeded sales goals through product expertise, thoughtful curation, and recommendations aligned with each client's unique vision and needs.
Assistant Manager
Freebird Stores Inc.
Garden City, NY
04.2024 - 05.2025
- Delivering personalized, high-touch customer service by understanding each client’s style, fit preferences, and intended use, ensuring every interaction is thoughtful, memorable, and tailored to their needs.
- Developing a strong understanding of the brand’s cowboy boots, including leather quality, construction, and overall craftsmanship, to effectively educate both customers and team members on product value and design integrity.
- Maintaining organized and well-managed inventory to ensure a clean, efficient stockroom and optimal product availability, supporting a seamless and elevated in-store experience.
Self Direction Staff
AIM Services, Inc.
Syosset, NY
10.2017 - 01.2024
- Responsibilities include assisting individuals in a variety of daily tasks such as money management, shopping for groceries and commuting to developmental learning centers
- Aided family in ensuring proper medication has been received, proper hygiene practices have been fulfilled, personal areas have been maintained and preparing healthy meals to support individual’s nutritional needs
- Interacted with the individual in a variety of activities to boost both mental and physical stimulation in order to provide an elevated quality of life
Intern
Weber Psychological Services, P.L.L.C.
Seaford, NY
06.2023 - 08.2023
- Learned and became familiar with a range of psychological and neurological assessments used in a clinical office setting, gaining exposure to how different tests evaluate cognitive and behavioral functioning.
- Assisted the neurologist with patient intake evaluations and the administration of neuropsychological testing, supporting patient flow and ensuring assessments were conducted accurately and comfortably.
- Converted raw test scores into structured data, developing an understanding of how to organize and interpret results to support clinical review and decision-making.
Receptionist
William J. Schwarz, P.T., P.C.
Massapequa, NY
05.2017 - 08.2017
- Managed incoming and outgoing calls while ensuring proper information has been provided and obtained
- Maintained and managed a detailed appointment log and patient portal to guarantee both patient and doctors needs have been met
- Communicated with patients in collecting co-pays, gathering insurance information, and providing patient with proper paperwork to affirm proper treatment has been provided
Education
Bachelor of Arts - Psychology
SUNY College at Old Westbury
Old Westbury, NYAssociates - Liberal Arts & Sciences
Nassau Community College
Garden City, NY05-2022
Skills
- Microsoft Office: Excel/Word/PowerPoint/Outlook
- Google Workspace: Docs/Sheets/Slides/Gmail
- Zoom & Microsoft Teams
- Salesforce
Interests
Professional DJ from 2016-2018, Reading, Baking
Languages
Spanish
Timeline
Jewelry Consultant
Brilliant Earth
05.2025 - Current
Assistant Manager
Freebird Stores Inc.
04.2024 - 05.2025
Intern
Weber Psychological Services, P.L.L.C.
06.2023 - 08.2023
Self Direction Staff
AIM Services, Inc.
10.2017 - 01.2024
Receptionist
William J. Schwarz, P.T., P.C.
05.2017 - 08.2017
Associates - Liberal Arts & Sciences
Nassau Community College
Bachelor of Arts - Psychology
SUNY College at Old Westbury