Jacqueline Norwood
Waxhaw,NC
Overview
1
1
year of professional experience
Work History
CMA
Novant Health, Inc
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Distributed sample pharmaceuticals as prescribed.
- Prior authorizations for medications.
- Prior authorizations for ONB procedure.
- Complete FMLA paperwork.
- Send new patient headache questionnaire via Mychart.
- Demonstrate how to use injectable headache medication.
- Accept Botox and log into
- Draw up Botox and medication for ONB.
- Accommodation paperwork.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- MOCA testing.
- Start video visit for provider.
- Receive and log samples.
- Refrigerator Temps
- Retrieve fax from Onbase.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Collected and documented patient medical information such as blood pressure and weight.
- Retrieve records from other facilities.
- Work In-Basket
Timeline
CMA
Novant Health, Inc
08.2023 - Current