Jacqueline Olvera
Renton,WA
Summary
Talented HR leader with 17-year career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Enlisted Advisor
Seattle MEPS
Seattle, Washington
06.2024 - Current
Senior Human Resources Operations Manager
Department of Defense
Killeen, TX
07.2023 - Current
- Directed global HR programs, policies and processes to improve operational efficiency.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Assisted in the development of policies related to human resources management.
- Analyzed employee surveys to identify areas of improvement in workforce productivity.
- Maintained relationships with external stakeholders regarding employment issues or concerns.
- Coordinated with hiring managers to determine staffing needs, create job descriptions, and identify ideal candidate criteria.
- Advised leadership and personnel on driving HR policies and business strategy implementation.
Senior Human Resources Advisor
Department of Defense
Colorado Springs, CO
04.2021 - 07.2023
- Conducted recruitment activities such as job postings, interviewing candidates, and making hiring decisions worldwide.
- Managed employee relations issues such as grievances, performance management, disciplinary actions and terminations.
- Analyzed current benefits packages and recommended improvements to ensure competitive offerings for employees.
- Led the implementation of a new HRIS system to improve data collection efficiency.
- Performed routine audits of personnel files to ensure compliance with labor regulations.
- Advised senior leadership on trends in the industry related to employee engagement initiatives and best practices.
- Monitored revenue streams, cash flow and expenditure patterns to ensure compliance with budgetary requirements.
- Coordinated international relocation activities for employees.
- Ensured compliance with local laws and regulations in multiple countries.
Executive Assistant
Department of Defense
Colorado Springs, CO
07.2019 - 04.2021
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Ensured compliance with all applicable laws governing corporate travel management activities.
Global Human Resources Manager
Department of Defense
Pyeongtaek, South Korea
07.2018 - 07.2019
- Prepared presentations to company executives regarding employee performance and retention trends.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Organized workshops to increase understanding of labor laws in various countries.
Education
Master of Legal Studies - Legal Studies
Texas A&M University
College Station, TX12-2024
Bachelor of Arts - Liberal Studies
Arizona State University
Tempe, AZ12.2023
Skills
- Benefits Administration
- Recruitment and Staffing
- Military Compensation
- Employee Evaluations
- New Employee Orientation
- Staffing and Recruitment
- Performance Management
- Organizational Development
- Employee Relations
- Policy Enforcement
- Leadership Development
- Policy writing
- Regulatory compliance
- Contract negotiation
- Conflict resolution
- Project management
- Training and mentoring
- Risk assessment
- Legal research
Languages
Spanish
Native/ Bilingual
Certification
- Human Resources and Employment Law, Policy and Management
- Manpower and Force Management Course
Timeline
Senior Enlisted Advisor
Seattle MEPS
06.2024 - Current
Senior Human Resources Operations Manager
Department of Defense
07.2023 - Current
Senior Human Resources Advisor
Department of Defense
04.2021 - 07.2023
Executive Assistant
Department of Defense
07.2019 - 04.2021
Global Human Resources Manager
Department of Defense
07.2018 - 07.2019
Bachelor of Arts - Liberal Studies
Arizona State University
Master of Legal Studies - Legal Studies
Texas A&M University