Jackeline Oritz
Victorville,CA
Summary
Skilled in bilingual communication and customer service, I excelled at CEC Entertainment by enhancing team morale and operational efficiency. Leveraging active listening and organizational skills, I significantly improved customer satisfaction and staff performance, embodying a model of patience and leadership in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Kitchen Shift Leader
CEC Entertainment
03.2019 - Current
- Managed food costs successfully by monitoring portion sizes consistently and minimizing spoilage through careful rotation practices.
- Boosted employee morale by fostering a positive team atmosphere and recognizing exceptional performance.
- Addressed customer feedback promptly, resolving issues effectively while also identifying areas for improvement within the kitchen operation as necessary.
- Mentored junior staff, providing guidance on cooking techniques, recipe execution, and kitchen best practices.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
- Maintained composure and work quality while under stress.
Cashier
CEC Entertainment
03.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, gift cards, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Catechist Teacher
Holy Innocents Catholic Church
- Served as a positive role model for students by demonstrating strong commitment to personal faith journey and active participation in parish life.
- Mentored students in their spiritual growth, guiding them through discussions on faith topics and religious teachings.
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Developed strong relationships with students, and parents maintaining open lines of communication and fostering a supportive learning environment.
Education
High School Diploma -
Los Angeles Computer Science Academy
Los Angeles, CAMedical Administrative Assisting
Bryman College
Alhambra, CASkills
- Collaborative learning
- Customer service and assistance
- Bilingual in Spanish
- Active Listening
- Social Perceptiveness
- Multitasking and Organization
- Patience and composure
Timeline
Kitchen Shift Leader
CEC Entertainment
03.2019 - Current
Cashier
CEC Entertainment
03.2019 - Current
Catechist Teacher
Holy Innocents Catholic Church
High School Diploma -
Los Angeles Computer Science Academy
Medical Administrative Assisting
Bryman College