Jenna Metzner
Phoenix,Arizona
Summary
Dedicated Customer Service professional with knowledge of service delivery, proven multitasking abilities and problem solving skills. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kitchen Shift Leader
Raising Cane's Restaurants
03.2022 - Current
- Improved kitchen efficiency by implementing streamlined processes and workflows.
- Enhanced customer satisfaction by ensuring timely delivery of high-quality meals.
- Maintained a clean, safe, and sanitized work environment in compliance with health regulations.
- Boosted employee morale by fostering a positive team atmosphere and recognizing exceptional performance.
- Upheld high standards for food presentation, resulting in consistent plating quality across dishes.
- Conducted regular staff meetings to address concerns, share updates, and provide ongoing training opportunities.
- Maintained composure and work quality while under stress.
Crew Shift Leader
Taco Bell
10.2020 - 12.2021
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
- Ensured smooth operations during peak hours by coordinating staff assignments and breaks efficiently.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
- Increased crew morale by fostering a positive work atmosphere, recognizing achievements, and providing constructive feedback.
- Managed inventory levels to minimize waste while ensuring adequate stock for customer demand.
Cashier
Chick-fil-A
06.2019 - 10.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Associate of Arts - Digital Media
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ05.2025
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05.2021
Skills
- Food Presentation
- Adaptability
- Decision Making
- Customer Service
- Staff Training
- Multitasking Abilities
- Conflict Resolution
- Opening and Closing Procedures
- Team Management
Accomplishments
- Leadership Society of Arizona - Distinguished Leader Award
- Certificate of Arizona Technical Skills Standards
Affiliations
- Volunteer at Animal Shelter
Certification
Food Handlers card
References
References available upon request.
Timeline
Kitchen Shift Leader
Raising Cane's Restaurants
03.2022 - Current
Crew Shift Leader
Taco Bell
10.2020 - 12.2021
Cashier
Chick-fil-A
06.2019 - 10.2020
Associate of Arts - Digital Media
Maricopa Community Colleges - Paradise Valley Community College
High School Diploma -
Barry Goldwater High School