Jacqueline Ortiz

• Demonstrated leadership by training staff members in the effective use of FloatHelm, our primary scheduling and client management system. This involved not only imparting technical knowledge but also guiding colleagues in optimizing workflow, enhancing client communication, and ensuring efficient service delivery.

• Trained new staff on treatment room preparation, emphasizing safety protocols, sanitization standards, and high-level presentation.

• Instructed team members on client greeting etiquette to promote a welcoming, hospitable environment and enhance the overall guest experience.

• Experienced in resolving conflict resolution among clients and colleagues, ensuring standardized protocols have been met while remaining aligned with client and business interest.

• Proactively led and supported my departments operations with clarity, initiative, and attention to detail to ensure seamless workflow, timely client service transitions, and effective delegation of responsibilities in a fast-paced environment.

• Collaborated with upper management to enhance operational efficiency, elevate client experience, drive sales, and implement standardized protocols for streamlined service delivery.

• Facilitated clear communication between multiple departments to ensure team alignment, smooth daily operations, and consistent client experience.

• Led development of clinical service education materials, designing comprehensive training modules and structured slide presentations to deepen understanding of therapeutic modalities, anatomy, physiology, and treatment outcomes.

• Directed staff training and competency development initiatives, supporting and deepening team education through structured learning frameworks and service-based instruction.

• Monitored and accurately documented patient vital signs, daily activities, and changes in physical, emotional, and mental condition in electronic health records (EHR), ensuring precise and timely updates for the healthcare team.
• Maintained a clean and safe environment by adhering to strict sanitation protocols, including disinfecting surfaces, changing linens, disposing of waste appropriately, and utilizing personal protective equipment (PPE) in compliance with infection control standards.
• Assisted patients with activities of daily living (ADLs), such as bathing, grooming, dressing, and feeding, while prioritizing patient dignity, comfort, and individualized care.
• Facilitated safe patient mobility by assisting with transfers to and from rooms, beds, and common areas using appropriate mobility aids, ensuring minimal risk of injury.
• Executed responsibilities in full compliance with hospital policies, safety regulations, and healthcare standards to uphold the highest quality of patient care.
• Delivered prompt and efficient care to 15–25 patients per shift, assessing needs and responding to requests with urgency and compassion.
• Provided emotional and social support to patients during NOC (night) shifts, fostering a calming and supportive environment that contributed to overall patient well-being.

• Coordinate the treatment and services of clients daily, which includes scheduling appointments, recording the results of treatments, describing procedures to clients, resolving client conflict, and documenting the treatments we provide so that they can be referenced in the future.

• Receptionist experience, which enhanced my communication skills and ability to manage patient information securely and confidentially.

• Maintained a sanitary environment by cleaning rooms and equipment, adhering to strict protocols to prevent cross-contamination and ensure client safety.

• Effective management of laundry services to uphold hygienic standards, and contributing to infection control measures.