Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Pacheco

9531 Sims Dr

Summary

Dynamic professional with extensive experience at Maximus, excelling in healthcare enrollment and Medicare support. Proven ability to resolve conflicts with empathy and maintain composure in high-pressure situations. Skilled in CRM software and data entry, demonstrating strong communication and problem-solving abilities to enhance customer loyalty and satisfaction.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Dual Tier 1

Maximus
07.2023 - 03.2025
  • Assisted consumers with applying for healthcare coverage and completed enrollments.
  • Assisted beneficiaries with questions and or concerns about their Medicare coverage.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Service Rep

EmployBridge
09.2020 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Canoga Park High School
San Fernando, CA
07-2009

Skills

  • Healthcare enrollment
  • Medicare knowledge
  • CRM software
  • Data entry
  • Conflict resolution
  • Communication skills
  • Time management
  • Problem solving
  • Flexible and adaptable

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Dual Tier 1

Maximus
07.2023 - 03.2025

Customer Service Rep

EmployBridge
09.2020 - 05.2023

High School Diploma -

Canoga Park High School
Jacqueline Pacheco