Jacqueline Palomino
Stockton,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Accountant/ Sales Assistant
Stockton Auto Dismantlers
03.2023 - 04.2024
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded financial transactions, Documenting all financial activities within a company, such as sales, purchases, and expenses.
- Conducted internal audits to ensure accuracy and compliance with policies and procedures.
- Provided training to staff and assisted with the recruitment process.
- Completed payroll on a weekly basis utilizing Quickbooks
- Provided guidance and assistance to customers in finding products, answering questions, and addressing concerns.
- Processed sales transactions accurately and efficiently, including ringing up purchases, accepting payments electronically, and providing receipts.
- Participated in sales promotions and marketing campaigns to drive traffic to the store and increase sales.
- Maintained great communication through all processes of a sale and kept up to date with a sales progress calendar
- Worked alongside colleagues to achieve sales targets, maintain store cleanliness, and uphold company standards.
- Planned and executed marketing material across various channels, such as digital, print, and social media to promote products.
- Experience with Checkmate, Copart, IAA, Partstrader, Car-part, Quickbooks.
Social Media Marketing Assistant
Café 15
06.2022 - 01.2023
- Responsible for customer outreach through social media, email, and text building strong relationships with a specific target community
- Assisted with advertising and marketing increasing our social media weekly exposure by 686%
- Monitored performance data to evaluate the effectiveness of campaigns and identify areas for improvement.
- Created a series of marketing concepts for our social media following and additional advertisements
- Analyzed data to optimize strategies for improved reach and engagement on various platforms.
- Streamlined the scheduling process to maintain a steady flow of content throughout the week.
Voter Registrar Assistant (Temp)
San Joaquin County Government Office
05.2022 - 06.2022
- Assisted with candidate filings, including proofreads from candidate statements of qualifications; verified residence and political affiliation
- Responded to various concerns and inquiries from the public in regards to voting regulations, and general information about elections
- Processed voter registration documents, applications, and ballot documents
- Upkept confidential information in a safe space while sorting and organizing private documents.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
Data Entry Clerk (Temp)
HRSupport
01.2022 - 05.2022
- Maintained open accounts for hundreds of patients seeking medical vaccinations and tests
- Scheduled and followed up with patients in regards to their appointments at a medical facility
- Recorded Data utilizing excel and kept records of patient information, auditing and imputing from hard copy to digital formats
- Contributed to the establishment of new accounts through assistance in the account creation process.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
Business Development Rep/Sales Associate
Stockton Hyundai
08.2019 - 03.2021
- Maintained contact with customers and passed on product information
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in the Business development center where I was setting appointments for incoming customers and working full leads
- Responsible for auto sales and telemarketing
- Performed onsite and over the phone retail sales
- Generated over 100 leads per month via CRM
- Successfully negotiated sales of over 20,000 dollars
- Built personal relationships with hundreds of customers bringing in referred potential sales
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science -
San Joaquin Delta College
Stockton, CA05.2025
Skills
- Communication skills
- Customer Service
- Problem-solving abilities
- Accounting and bookkeeping
- Payroll Processing
- Data Entry
- Call center experience
- Follow-up skills
- Team Development
- Administrative Support
- Sales expertise
- Conflict Resolution
- Detail oriented and well organized
- Driven by customer satisfaction
- Bilingual with interpretation knowledge (Spanish/ English)
- Proficient in Microsoft word & Outlook
- Sales and negotiation
- Experienced cold caller, targeting sales
- Cash handler with knowledge of finance logging
- Administration skills
- Data entry
- Professional demeanor
- Customer Engagement
- Content scheduling
Languages
Spanish
Native or Bilingual
Timeline
Accountant/ Sales Assistant
Stockton Auto Dismantlers
03.2023 - 04.2024
Social Media Marketing Assistant
Café 15
06.2022 - 01.2023
Voter Registrar Assistant (Temp)
San Joaquin County Government Office
05.2022 - 06.2022
Data Entry Clerk (Temp)
HRSupport
01.2022 - 05.2022
Business Development Rep/Sales Associate
Stockton Hyundai
08.2019 - 03.2021
Associate of Science -
San Joaquin Delta College
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