Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jacqueline Patonai

Jacqueline Patonai

Henderson,NV

Summary

Results-driven business development professional with proven track record in driving growth and forging strategic partnerships. Strong focus on team collaboration, adaptable to evolving business landscapes, and consistently reliable. Skilled in market analysis, strategic planning, and stakeholder engagement, delivering impactful results in competitive environments.

Overview

20
20
years of professional experience

Work History

VP of Business Development

Class Valuation
11.2023 - 08.2025
  • Oversee multiple client accounts, ensuring consistency, quality, and strategic alignment across all engagements.
  • Lead and mentor a dedicated account management team, maintaining high standards and driving team performance.
  • Focus on optimizing turnaround times to improve operational efficiency and enhance client satisfaction.
  • Proactively understand and address each client’s unique needs, delivering tailored solutions.
  • Maintain regular communication and follow-ups to swiftly resolve issues and exceed client expectations.
  • Build and nurture strong, long-term client relationships, ensuring clients feel heard, valued, and supported.
  • Enhanced customer retention by providing exceptional service and support throughout the client lifecycle.

Assigning Manager

Appraisals2U
01.2013 - 11.2023
  • Led a team responsible for managing national accounts across multiple clients, each with unique operational demands.
  • Drove competitive appraisal turn times while maintaining the highest standards of quality and regulatory compliance.
  • Navigated the complexities of the appraisal industry with precision and dedication to deliver consistent, reliable service.
  • Developed deep industry expertise over more than a decade, gaining a comprehensive understanding of the appraisal community.
  • Built and maintained a trusted nationwide network of appraisers to support scalable and high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Exhibition Booth Coordinator

Metropolitan Exposition Services
01.2006 - 12.2012
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Received positive feedback from clients for exceptional design work and professionalism.
  • Optimized user experience through thoughtful interface design and attention to detail.

Education

Southern Utah University
Cedar City, UT

Skills

  • Customer engagement
  • CRM platforms
  • Operations management
  • Partnership development
  • Industry networking
  • Relationship building

Timeline

VP of Business Development

Class Valuation
11.2023 - 08.2025

Assigning Manager

Appraisals2U
01.2013 - 11.2023

Exhibition Booth Coordinator

Metropolitan Exposition Services
01.2006 - 12.2012

Southern Utah University

Similar Profiles

CREATE PROFILE