JACQUELINE PATTERSON
BRIDGEVILLE,PA
Summary
20 Years of customer service experience. Strong in Microsoft Office. Ability to multi-task and prioritize to meet goals. Strong leadership qualities. Communicates effectively. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
24
24
years of professional experience
Work History
Caregiver
Comfort Keepers
03.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting patient's personal space.
Proficiency Coac
Bank of America
02.2012 - Sep
- Coaching and Developing of associates with soft skills, computer skills and Quality Assurance, Delivering policy and procedure updates to teams of 15-30 daily, Work closely with Team Managers on increasing team statistics, Achieved own goals monthly by hitting coaching hours, Huddles given and teams performance
Float Teller/ Lead Teller
Key Bank
09.2017 - 03.2020
- Scheduling tellers monthly, Coaching on the spot, Coaching monthly and update tellers on policy and procedures, Mentoring of new tellers in training, In charge of weekly shipments, Handling large cash transactions daily
- Supported the implementation of new banking products or software upgrades as needed.
- Increased customer loyalty by providing exceptional service and resolving issues promptly.
- Demonstrated strong attention to detail when processing checks, deposits, withdrawals, and loan payments.
- Supported fraud prevention efforts by identifying suspicious activities and reporting to management.
Caregiver
Comfort Keepers
12.2014 - 09.2017
- Unsupervised handling of multiple clients daily, Revolving clientele as situations are in constant state of change, Ability to handle multiple tasks daily with each client, Work well with different personalities as required per client, Long term clientele specifically request me personally
Senior Collector
Bank of America
05.2011 - 02.2012
- Assisted representatives as needed by walking the call center, Trained new hire classes to prepare them for their new roles, Helped with the trainers to keep updated on new procedures, Motivated new hires by developing contests to learn training material
Collector II
Bank of America
10.2010 - 05.2011
- Assisted new hires with taking their first calls during On the Job Training, Selected to help coach peers while taking calls, Handled delinquent loans to help homeowners develop a resolution, Used negotiation skills to collect payments on delinquent accounts, Achieved monthly goals
Customer Service Help Desk Representative
02.2007 - 10.2010
- Answer representative's questions daily, Selected to handle and resolve supervisor calls, Handle customers issues in a timely manner
Customer Service Representative
National City Corporation
04.2001 - 02.2007
- Accurately handled complex banking transactions, Responsible for large cash handling, Supervisory duties
Office manager
L.E. Bovee
02.2000 - 04.2001
- Observed employees, Handled all office duties, Payroll
Education
A.A. of general studies - Nursing
Community College of Allegheny County
Pittsburgh, PACertificate of nursing assistant - CNA
Marion Manor of Greentree
Green Tree, PASkills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
References
References upon Request
Timeline
Caregiver
Comfort Keepers
03.2023 - Current
Float Teller/ Lead Teller
Key Bank
09.2017 - 03.2020
Caregiver
Comfort Keepers
12.2014 - 09.2017
Proficiency Coac
Bank of America
02.2012 - Sep
Senior Collector
Bank of America
05.2011 - 02.2012
Collector II
Bank of America
10.2010 - 05.2011
Customer Service Help Desk Representative
02.2007 - 10.2010
Customer Service Representative
National City Corporation
04.2001 - 02.2007
Office manager
L.E. Bovee
02.2000 - 04.2001
A.A. of general studies - Nursing
Community College of Allegheny County
Certificate of nursing assistant - CNA
Marion Manor of Greentree