Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Perez

Burbank,IL

Summary

Experienced professional seeking full-time position to utilize interpersonal, time management, and problem-solving skills. Organized and dependable individual with ability to manage multiple priorities. Willing to take on extra responsibilities to contribute to team success.

Professional security leader with extensive experience in managing regional security operations. Known for strategic planning and implementing robust security measures. Focused on team collaboration and consistent results, adaptable to evolving security needs, with key skills in risk management and emergency preparedness.

Experienced with conducting comprehensive security tests to identify system vulnerabilities. Utilizes thorough analysis and testing techniques to ensure robust security measures. Knowledge of penetration testing, risk assessment, and security protocol implementation to safeguard systems effectively.

Experienced with conducting thorough security checks and responding to incidents promptly. Utilizes skills in crowd control and conflict resolution to manage event security effectively. Track record of ensuring safety and security of all attendees and personnel.

Overview

13
13
years of professional experience

Work History

Security

Favorite Staffing
01.2024 - 12.2024
  • Reduced security risks by providing efficient emergency response management.
  • Maintained detailed records of security incidents, contributing to data-driven decision-making on security measures.
  • Improved branch security by implementing updated procedures, conducting regular audits, and collaborating with security personnel.
  • Maintained premises security for personnel safety.
  • Enhanced security by monitoring and controlling access to facilities.
  • Improved overall safety by conducting regular security assessments and implementing necessary security measures.

Call Center Representative

ADP
10.2023 - 01.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

Covd 19 Call Center Representative

John H. Stroger, Jr. Hospital Of Cook County
02.2021 - 08.2023
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls
  • Resolved complaints to satisfy patients and encourage book their appointment.
  • Trained and coached new call center team members on computer systems and customer service strategies.
  • Outbound calls to reach to patients for their covd 19 shots.
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Accurately inputted patient and insurance information into company's computer system using .
  • Scheduled and confirmed appointments their covd shot.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Answered customer telephone calls promptly to avoid on-hold wait times.


Covd-19 Health Screener

John H. Stroger, Jr. Hospital Of Cook County
02.2021 - 08.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Administer screening questionnaire to each employee/visitor
  • Check employee/visitor temperatures using non-contact infrared thermometers.
  • Ensure all employees/visitors entering are screened.
  • Ensure all employees/visitors are utilizing face masks all times.
  • Ensure employees have credential like all vaccinations or exempt letter
  • Maintain detailed log of daily screening issues
  • Sanitization of Screening station
  • Worked flexible hours; night, weekend, and holiday shifts.

NRFU Enumerator

U.S Census Bureau, Chicago Regional Office
03.2020 - 11.2020
  • Traveled to assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Assisted people in filling out surveys with complete and accurate information.
  • Double checked information on survey forms.
  • Planned efficient visitation routes by studying maps of assigned areas
  • Contacted interviewees to rectify survey issues and ask follow-up questions.
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
  • Initiated communication with assigned households through mail, email or phone to obtain and correct census data.
  • Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
  • Drafted thorough and accurate reports, case summaries and work records.
  • Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
  • Closed majority of cases in chicago and Iowa

Election Judge

Cook County Clerk
04.2012 - 04.2020
  • Setting up election equipment
  • Providing assistance to voters
  • Signing in voters
  • Verifying voter qualifications
  • Distributing ballots/activation cards for touch screen machines
  • Operating voting equipment
  • Filling out forms
  • Processing and transmitting votes when polls close
  • Certifying vote totals

Education

Associate of Applied Science - Criminal Justice

Moraine Valley Community College
Palos Hills, IL
05.2012

Security Services -

Moraine Valley Community College
Palos Hills, IL
05.2012

High School Diploma -

Argo Community High School
05.2009

Skills

  • HIPAA Guidelines
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Microsoft Access
  • Call Documentation
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Interpretation and Translation Services
  • Call Transfers
  • OSHA Standards
  • Customer Support
  • Inbound and Outbound Calling
  • Answering Customer Questions
  • Database Uploading
  • Security systems knowledge
  • Security solutions
  • Security checking
  • Security improvements
  • Security logging
  • Physical Security Principles
  • Data security procedures
  • Security patrol techniques

Languages

Spanish
Native or Bilingual

Timeline

Security

Favorite Staffing
01.2024 - 12.2024

Call Center Representative

ADP
10.2023 - 01.2024

Covd 19 Call Center Representative

John H. Stroger, Jr. Hospital Of Cook County
02.2021 - 08.2023

Covd-19 Health Screener

John H. Stroger, Jr. Hospital Of Cook County
02.2021 - 08.2023

NRFU Enumerator

U.S Census Bureau, Chicago Regional Office
03.2020 - 11.2020

Election Judge

Cook County Clerk
04.2012 - 04.2020

Security Services -

Moraine Valley Community College

High School Diploma -

Argo Community High School

Associate of Applied Science - Criminal Justice

Moraine Valley Community College