Jacqueline Pickens

• Drafted SOPs, handbooks, notices, and manuals to enhance financial clarity for program accuracy.
• Supported stakeholders with essential financial documents for program and grant success.
• Verified financial documents against apportionments to ensure compliance.
• Maintained training materials to improve understanding of new procedures.
• Tested financial software to optimize controls and compliance.
• Conducted detailed reviews of financial software, leading to optimized controls that enhanced compliance and reduced discrepancies.

• Assessed content requests for alignment
• Updated HRD website with precision
• Ensured accurate user information
• Collaborated for content accuracy
• Enhanced engagement via feedback

• Wrote automated guides for software
• Developed outreach materials with FrontPage
• Ensured compliance with federal guidelines

• Input borrower data accurately, enhancing system efficiency
• Facilitated loan restructuring, preparing legal documents for debt resolution
• Evaluated legal documentation, ensuring compliance and expedited resolutions
• Created secure PDF forms, improving user experience and data collection
• Provided empathetic guidance on loan restructuring, supporting financial well-being

• Managed end-of-life equipment, ensuring secure disposal
• Developed Excel database, boosting data accuracy
• Configured workstations, reducing setup time
• Provided desktop support, enhancing productivity
• Built rapport, improving team morale

• Coordinated executive calls for leadership efficiency
• Crafted documents enhancing clarity and communication
• Enhanced presentations, driving impactful leadership decisions

-Digitized farm areas using ARCView software to transfer aerial map information to a
computer layer.
-Worked with State Office GIS (Geographic Information System) Specialists and County
Offices to schedule and prioritize digitizing projects.
-Contacted County Offices to obtain aerial maps and related data to start the digitizing
process.
-Provided training to new digitizers in deciphering aerial maps, properly designating
Common Land Unit (CLU) boundaries and entering required attributes.
-Performed quality control reviews from ARCView software to ensure that all errors were
detected and properly corrected.
-Maintained responsibilities for GIS systems administration, including security, data backup,
data retrieval, and troubleshooting software.
-Prepared and sent digitized data to APFO (Aerial Photography Field Office).
- Scanned Tennessee County aerial maps and loaded them to CDs for distribution of county
sections to digitizers, monitoring results as needed.
-Trained new digitizers on ARCView software.
-Participated in the interview panel for the hiring of new digitizers to provide feedback on the
interviewees to the hiring supervisor

• Automated processes, reducing inventory adjustments by $500K
• Analyzed and reported root causes, preventing shutdowns
• Led stockroom meetings, training staff on product flow
• Conducted audits, improving operational efficiency
• Streamlined tracking, enhancing supply chain accuracy