Jacqueline Pineda
Mesa,AZ
Summary
Determined professional with dedication to hard work and team player
attitude. Experienced in developing sales strategies and achieving
revenue goals. Possesses the ability to build customer relationships,
identify customer needs, and deliver solutions. Exceptional
communication, organizational, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
SALES AGENT
LMC PHOENIX
Mesa, AZ
06.2023 - Current
- Developed strong communication skills for successful customer service
- Assisted customers with technical support issues over the phone or online chat
- Recognized as a top performer by consistently exceeding monthly quotas
- Adapted quickly to changing market conditions and shifts in consumer trends
- Successfully managed multiple projects simultaneously while meeting deadlines
- Maintained accurate records of customer interactions and transactions
- Identified potential opportunities in the market and capitalized on them effectively.
WAREHOUSE ASSOCIATE
CHEWY
Goodyear
08.2022 - 06.2023
- Worked safely around moving machinery
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
BRA SPECIALIST
VICTORIA'S SECRET & PINK
Glendale
05.2021 - 08.2022
- Trained double jack driver
- Loads crates up with dog food bags weighing up to 50lbs
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Greeted customers, helped locate merchandise and suggested suitable options
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Listened to customer needs and desires to identify and recommend optimal products
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Managed over 50 customer calls per day
- Increased sales by 10%.
SHIFT LEADER
PANDA EXPRESS
Goodyear
05.2019 - 10.2020
- Managed over 50 customer calls per day
- Increased sales by 10%.
Skills
- Quality Control
- Warehouse Operations
- Pallet Jack Operation
- Cash Handling
- Issue Resolution
- Daily Workflows
- Team Leadership
- Quotas and Goals
- Special Orders
- Bilingual
Languages
Spanish, Fluent
Timeline
SALES AGENT
LMC PHOENIX
06.2023 - Current
WAREHOUSE ASSOCIATE
CHEWY
08.2022 - 06.2023
BRA SPECIALIST
VICTORIA'S SECRET & PINK
05.2021 - 08.2022
SHIFT LEADER
PANDA EXPRESS
05.2019 - 10.2020