Jacqueline Pineda
Chicopee,MA
Summary
Dedicated professional with a strong background in education and customer service, notably at Holyoke Public Schools. Skilled in behavior management and effective communication, I excel in fostering student engagement and adapting materials for diverse learning needs. Committed to enhancing individual growth through patience and empathy.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Paraprofessional
Holyoke Public Schools
08.2024 - Current
- Facilitated small group activities to enhance student engagement and comprehension of lesson material.
- Collaborated with educators to adapt instructional materials for students requiring additional assistance.
Literacy Tutor
The Literacy Lab
10.2023 - 05.2024
- Assessed student progress through regular evaluations and feedback sessions.
- Developed individualized lesson plans to enhance reading and writing skills.
Caregiver
Associated Home Care Inc.
04.2023 - 04.2024
- Provided compassionate support to clients with various physical and emotional needs.
- Assisted clients with daily living activities, enhancing comfort and independence.
Picker & Packer
Amazon
10.2022 - 09.2023
- Packaged products accurately, ensuring quality control and minimizing damage during transit.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
Cashier
McDonald's Restaurant
11.2021 - 09.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
Cashier
Sonics Drive In
12.2020 - 11.2021
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Collaborated with team members to improve service speed during peak hours.
Cashier Team Lead
Italy Cafe
01.2019 - 11.2020
Education
High School Diploma -
North Rowan High School
Spencer, NC05-2022
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Patience and empathy
- Teacher collaboration
- Customer service
- Work ethic and integrity
- Respectful and compassionate
- Problem-solving
Certification
- Paraprofessional work keys certificate in June 2025
Languages
Spanish
Native or Bilingual
Timeline
Paraprofessional
Holyoke Public Schools
08.2024 - Current
Literacy Tutor
The Literacy Lab
10.2023 - 05.2024
Caregiver
Associated Home Care Inc.
04.2023 - 04.2024
Picker & Packer
Amazon
10.2022 - 09.2023
Cashier
McDonald's Restaurant
11.2021 - 09.2022
Cashier
Sonics Drive In
12.2020 - 11.2021
Cashier Team Lead
Italy Cafe
01.2019 - 11.2020
High School Diploma -
North Rowan High School