JACQUELINE PLUMMER
SAN ANTONIO
Summary
Detail-oriented and dedicated Administrative Assistant with a proven track record of delivering exceptional customer service in dynamic, fast paced environments. Recognized for strong decision making abilities and a meticulous approach to managing multiple concurrent tasks efficiently. Self-motivated professional thriving in both independent and collaborative settings, consistently contributing to team success and operational excellence. Committed to enhancing organizational effectiveness through proactive support and effective communication.
Overview
7
7
years of professional experience
Work History
Server
Stonewerks
10.2021 - 03.2022
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Administrative Technician
United States Air Force
02.2017 - 09.2021
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained daily reports and advised executive leaders in decision-making processes.
Server
Friendlys Ice Cream LLC
06.2015 - 08.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Elevated customer satisfaction through followup and enthusiastic customer engagement.
Education
Bachelor of Science - Business Management
University of Texas San Antonio
San Antonio, TX04-2026
Associate of Science - undefined
Community College Of The Air Force
Montgomery, ALHigh School Diploma - undefined
Elmira High School
Elmira, NYSkills
- Warm and Friendly
- Customer Service
- Transactions and Cash Handling
- Food and Beverage Service
- Staff Training
- Reliable and Responsible
- Spreadsheet management
- Documentation and control
- Program files maintenance
- Customer and client relations
- 52 WPM typing speed
- Customer relations and communications
- Office management
- Project planning
- Administrative support
- Records management
- Travel planning
- Scheduling and calendar management
- Information management
- Calendar management
- Customer service
- Database administration
- Budget monitoring
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Server
Stonewerks
10.2021 - 03.2022
Administrative Technician
United States Air Force
02.2017 - 09.2021
Server
Friendlys Ice Cream LLC
06.2015 - 08.2016
Associate of Science - undefined
Community College Of The Air Force
High School Diploma - undefined
Elmira High School
Bachelor of Science - Business Management
University of Texas San Antonio