Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Y. Ponce

Wichita

Summary

Results-oriented team member adept at thriving in fast-paced, dynamic environments while maintaining high standards and meeting discerning customer needs. Demonstrates exceptional memorization skills and excels in collaborative teamwork.

Overview

5
5
years of professional experience

Work History

Receptionist

Smile Craft Family Dentistry
02.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Translated documents from English to Spainsh.

Waitress

The Beacon
11.2020 - Current
  • Learn menu memorization for guest questions and to better serve the guest with seasonal specials
  • Learn bill computation on hand and ticket memorization due to no POS system
  • Learn food safety procedures to meet Kansas laws and regulations
  • Learn problem-solving promptly to serve the guests and restaurant the best
  • Learning to build relationships with guests to maintain a loyal customer base

Wholefoods Market
01.2024 - 06.2024
  • Answer customers’ calls about products
  • See attention to detail when the product is out
  • Managed sale floor attention
  • Achieving customer service skills

Banquet Server

Kansas Star Casino
11.2023 - 02.2024
  • Trained to be thorough and pay attention to detail
  • Direct effective communication skills
  • Adapt and solve stressful situations
  • Monitor the dining room for proper cleanliness and supply levels

Education

Bachelor of Science - Organizational Leadership

Newman University
Wichita, KS
05.2025

Bachelors of Dental Hygiene - Dental Hygiene

Wichita State University
Wichita, KS
05-2027

Associates of Science - Liberal Arts

Butler Community College
El Dorado, KS
12.2023

Skills

  • Customer Services
  • Data entry
  • Bilingual
  • Sales techniques
  • Adaptability
  • Insurance processes

Languages

English: Native/Bilingual
Spanish: Native/Bilingual

Timeline

Receptionist

Smile Craft Family Dentistry
02.2025 - Current

Wholefoods Market
01.2024 - 06.2024

Banquet Server

Kansas Star Casino
11.2023 - 02.2024

Waitress

The Beacon
11.2020 - Current

Associates of Science - Liberal Arts

Butler Community College

Bachelor of Science - Organizational Leadership

Newman University

Bachelors of Dental Hygiene - Dental Hygiene

Wichita State University

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Jacqueline Y. Ponce