Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Portillo

Avondale,AZ

Summary

Friendly and reliable customer service professional with a proven ability to create positive experiences, resolve issues efficiently, and build rapport with clients. Strong interpersonal skills, attention to detail, and a passion for helping others. Experienced in both formal and informal service environments.

Overview

2026
2026
years of professional experience

Work History

Courier

Uber Eats
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed company policies and procedures during shift.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Verified package information to check for accuracy and completeness.
  • Ensured compliance with transportation regulations, maintaining clean driving record.
  • Enhanced customer satisfaction by delivering packages promptly and accurately.

Merchandiser

Frito Lay
2024.06 - 2025.03
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.

Manager

West Point Market
2018.04 - 2023.07

Monitoring inventory levels and ordering merchandise as needed

Overseeing stock rotation, inventory accuracy, and shrinkage prevention

Planning and executing visual merchandise displays to enhance the store appeal and drive sales

Managing the store budget and controlling expenses to maximize profitability

Ensuring compliance with company policies, procedures and regulations

Maintaining a safe and clean work environment for employees and customers

Motivating and inspiring team members to achieve sales targets and deliver excellent customer service

Monitoring sales performance and implementing measures to increase revenue

Ensuring that customers receive prompt, courageous, and efficient service

Education

Diploma -

Tolleson Union High School
Tolleson, AZ
05.2011

Skills

    Conflict resolution

    Budgeting & basic financial oversight

    Confidentiality & compliance awareness

    Attention to detail

    Customer service excellence

    Team player

    Bilingual

Timeline

Merchandiser

Frito Lay
2024.06 - 2025.03

Manager

West Point Market
2018.04 - 2023.07

Courier

Uber Eats

Diploma -

Tolleson Union High School
Jacqueline Portillo