Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Munden

Boise,ID

Summary

Dynamic professional with a proven track record at FedEx Express, excelling in route optimization and customer satisfaction. Recognized for exceptional problem-solving and effective communication, I consistently enhanced team performance and resolved conflicts, ensuring timely deliveries and fostering a collaborative environment. Committed to exceeding expectations and driving operational success.

Overview

13
13
years of professional experience

Work History

Courier

Fedex Express
Meridian, Idaho
08.2015 - Current
  • Delivered packages efficiently across designated routes using company vehicles.
  • Managed delivery schedules to ensure timely service and customer satisfaction.
  • Communicated with dispatch to report delays and receive updated instructions.
  • Conducted vehicle inspections to maintain safety and operational standards.
  • Assisted in training new couriers on proper delivery protocols and procedures.
  • Collaborated with team members to optimize routes for efficient deliveries.
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service, problem solving, and communication.

Waitress, ToGo Specialist, Shift lead

Olive Garden
Boise, Idaho
08.2012 - 09.2016
  • Provided excellent customer service in fast-paced restaurant environment.
  • Took orders accurately and efficiently using point-of-sale system.
  • Assisted in training new staff on restaurant procedures and service standards.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Monitored inventory levels of supplies and communicated needs to management.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Education

High School Diploma -

Mountain View High School
Boise, ID
06-2008

Skills

  • Route optimization
  • Time management
  • Team collaboration
  • Conflict resolution
  • Problem solving
  • Effective communication
  • Customer satisfaction
  • Package sorting
  • Employee training
  • Creative solutions
  • Customer service
  • Communication skills
  • Problem resolution
  • Organized leadership
  • Crew leadership
  • Team leadership abilities
  • Small group leadership

Timeline

Courier

Fedex Express
08.2015 - Current

Waitress, ToGo Specialist, Shift lead

Olive Garden
08.2012 - 09.2016

High School Diploma -

Mountain View High School

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