Open To Work
THOMAS HENSLEY
FedEx Express
HENDERSONVILLE,NC
Work Preference
Job Search Status:
Open to workDesired Job Title
Military ContractorArmed Security OfficerOverseas ContractorManagerDetention DeputyWork Type
Full TimeContract WorkLocation Preference
HybridLocation:
HENDERSONVILLE, NC, USOpen to relocation:
YesImportant To Me
Career advancementHealthcare benefitsPaid sick leavePaid time offSummary
Proactive professional with over 20 years of experience in operations management, team building, and customer service, demonstrating a strong track record of success in diverse environments. Known for adaptability and concise decision-making skills, consistently delivering results in high-pressure situations while maintaining a focus on long-term team and business success. Dynamic individual with hands-on experience in law enforcement, equipped with exceptional problem-solving abilities and a proactive approach to challenges. Committed to fostering collaboration and driving organizational goals through a customer-centric mindset and engaging personality.
10
years of professional experience
Work History
Courier
11 Months- Scheduled and coordinated package handoffs and deliveries within designated time frames for on-time customer service.
- Operated handheld scanning devices to capture shipment scan events and maintain accurate delivery records.
- Planned and navigated local routes to support workload-balanced delivery scheduling.
- Monitored safety protocol compliance throughout hazardous materials transport, including secure handling and safe transit procedures.
- Coordinated execution of daily delivery assignments, meeting strict deadlines and maintaining consistent service quality throughout operations.
- Delivered packages on schedule, reinforced professional customer communication, and ensured timely responses to customer inquiries.
Delivery Driver
4 Months- Owned package route planning to maintain timely delivery against on-time commitments.
- Coordinated precise product delivery to customer doorsteps and business locations, ensuring delivery accuracy.
- Operated maps and GPS systems alongside verbal and written directions to ensure accurate navigation.
- Facilitated positive customer interactions within dynamic, customer-focused environments.
- Applied local traffic regulations expertise to support safe, compliant delivery operations.
- Managed daily package delivery across assigned routes to support timely service and maintain customer satisfaction.
- Delivered with safe vehicle operation, maintaining compliance with traffic regulations and company policies throughout routes.
Outside Sales Representative
4 Months- Cultivated client relationships to improve satisfaction and build loyalty.
- Developed sales plans targeting new markets, contributing to revenue growth.
- Conducted product presentations and demonstrations to showcase features and benefits.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Utilized CRM software to streamline customer interactions and monitor sales progress.
- Utilized CRM software to manage customer interactions and track sales progress effectively.
Branch Manager
3 Months- Directed daily operations, boosting branch performance and customer satisfaction.
- Implemented strategic initiatives, driving sales growth and improving operational efficiency.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Mentored and developed staff, fostering a culture of continuous improvement and accountability.
- Cultivated strong client relationships, increasing loyalty and retention rates.
- Monitored financial metrics and adjusted strategies to align with organizational goals.
Sortation Associate
4 Months- Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
- Facilitated efficient warehouse operations through manual loading, unloading, and palletizing of packages.
- Streamlined workflow by keeping work area organized and free from obstructions during shifts.
- Optimized workflow by maintaining an organized work area free from obstructions during shifts.
- Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance goals.
- Demonstrated adaptability by cross-training in various roles with other associates.
- Prioritized tasks to maximize productivity throughout shifts. to prioritize tasks, maintain consistent productivity levels, and meet performance goals.
Detention Officer
8 Months- Supervised and managed behavior of 360 inmates to maintain safety and order.
- Compiled daily reports and logs of inmate activities and behaviors for accurate record-keeping.
- Processed inmates by taking photographs and fingerprints.
- Provided counseling and guidance to inmates to boost wellbeing.
- Transported prisoners within facility and to off-site medical appointments and court appearances to ensure compliance with legal requirements.
- Assumed custody of inmates from arresting officers for processing at detention facility. of prisoners from arresting officers to begin processing into detention facility.
Overnight Stock Team Leader
7 Months- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Enhanced team productivity through implementation of efficient work processes and regular performance metric reviews.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open, professional relationships with team members to facilitate quick issue resolution.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues.
- Maintained inclusive, diverse team culture that fostered respect and understanding among all members.
Housekeeping Aide
3 Months- Adhered to optimal standards for cleanliness, appearance and service.
- Ordered and stocked supplies to maintain inventory balance and support uninterrupted operations.
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Managed time effectively while prioritizing tasks based on urgency, enhancing productivity throughout each shift.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Collaborated with team members to streamline task completion, contributing to enhanced team performance.
Rural Mail Carrier Associate
7 Months- Managed time effectively to meet deadlines for mail pickup and final deliveries, ensuring timely service for customers.
- Demonstrated punctuality and reliability with consistent on-time arrivals for daily pickups at distribution centers.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained inventories of stamps and other supplies and re-stocked to ensure readiness for customer needs.
- Sorted mail by address for efficient delivery organization. according to order of address appearance for easy access in field.
- Assisted fellow carriers in completing assigned routes, promoting team collaboration and enhancing service reliability.
Correctional Officer
8 Months- Maintained accurate forms, reports, logs, records, and activity journals to ensure compliance and operational efficiency.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Fostered positive work culture among colleagues through effective verbal and written communication.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Promoted inclusive environment by demonstrating cultural sensitivity in interactions with diverse populations within correctional setting.
ASSISTANT GENERAL MANAGER
1 Year 8 Months- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Engaged team members through daily updates and meetings for feedback and policy communication, fostering a collaborative work environment.
- Cultivated performance-based culture emphasizing accountability and goal attainment, enhancing overall team achievement.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Facilitated order intake process and capitalized on opportunities to sell special beverages and food options.
- Resolved customer issues promptly and effectively, contributing to increased customer satisfaction.
DETENTION DEPUTY
2 Years 11 Months- Processed and released inmates through efficient handling of photographs and fingerprints, ensuring compliance with protocols.
- Conducted thorough security and sanitation checks to uphold facility safety standards.
- Investigated all security and safety violations.
- Investigated security and safety violations to maintain order and prevent future incidents.
- Restrained adult and juvenile inmates when disturbances required physical intervention.
- Secured adult and juvenile inmates in response to disturbances.
Education
2nd Class Law Enforcement Certification - Detention Officer certification
Graduated second in my class.
Bachelor of Science - Social Work
High School Diploma
Skills
Route optimization
Local route planning
Delivery record management
Inventory oversight
Business operations
Analytical problem-solving
Accuracy focus
Dependable work ethic
Route optimization
Hobbies and Interests
- Avid Reader.
- Outdoor Recreation.
- Gym workouts.
- Fishing.
- Outdoor Recreation.
- On trail camping.
- Camping.
- Backpacking and hiking.
- I enjoy helping others and giving back to the community.
- Playing Sports
- I enjoy cooking for friends and family gatherings.
- Historical exploration.
- Passionate about balancing physical health with mental and emotional wellness.
Personal Information
Timeline
Courier
FedEx Express
10.2025 - Current
Delivery Driver
Blue Ridge Delivery
06.2025 - 10.2025
Outside Sales Representative
Spectrum
02.2025 - 06.2025
Branch Manager
Woodforest National Bank
11.2024 - 02.2025
Sortation Associate
Amazon
07.2024 - 11.2024
Detention Officer
Henderson County Sheriff's Office
11.2023 - 07.2024
Overnight Stock Team Leader
Walmart
04.2023 - 11.2023
Housekeeping Aide
Village Hotel on Biltmore Estate
01.2023 - 04.2023
Rural Mail Carrier Associate
US Postal Service
06.2022 - 01.2023
Correctional Officer
Western Correctional Center for Women
10.2021 - 06.2022
ASSISTANT GENERAL MANAGER
Spinx Oil Company
03.2019 - 11.2020
DETENTION DEPUTY
Spartanburg County Sheriff's Office
04.2016 - 03.2019
AC Reynolds High School
High School Diploma
Mars Hill University
Bachelor of Science from Social Work
South Carolina Law Enforcement Academy
2nd Class Law Enforcement Certification from Detention Officer certification