Roshaunda Jones
Houston,TX
Work Preference
Summary
Detail-oriented professional with 2 years of experience in front office operations, administrative support, and customer service. Expertise in data entry and records management enhances the ability to deliver exceptional customer service in the Health Care Customer Service Representative role.
Overview
11
11
years of professional experience
Work History
Courier
Federal Express
Houston, TX
06.2024 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Collaborated with team members to optimize delivery routes and reduce transit times.
- Operated handheld scanners to track shipments and maintain accurate delivery records.
- Conducted regular vehicle inspections, maintaining compliance with safety regulations and protocols.
Healthcare Customer Service Representative
Alorica Inc.
Irvine, CA
04.2021 - 09.2022
- Utilized scripts to ensure consistent and clear communication with customers.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Determined charges for services requested and arranged for billing.
- Provided accurate information to address inquiries, troubleshoot issues, and resolve complaints effectively.
Package Handler
FedEx Ground
HOUSTON, TX, United States
10.2015 - 04.2021
- Entered product information and prices into spreadsheets and websites to enhance customer experience.
- Coordinated communication with customers about delivery times and item prices to ensure satisfaction.
- Processed customer product returns efficiently and helped issue refunds to clients.
Education
Completed Coursework Towards In No Degree - Medical
Lone Star College System
Spring, TX05.2008
Skills
- Route Optimization
- Package Tracking
- Delivery Protocols
- Loading and Unloading
- Equipment Operation
- Order and refund management
- Quality assurance
- Team Collaboration
- Customer service mindset
- Building Customer Trust and Loyalty
- Physical Strength and Stamina
- Route optimization
Timeline
Courier
Federal Express
06.2024 - Current
Healthcare Customer Service Representative
Alorica Inc.
04.2021 - 09.2022
Package Handler
FedEx Ground
10.2015 - 04.2021
Completed Coursework Towards In No Degree - Medical
Lone Star College System