Jacqueline Powell
Fuquay-Varina,NC
Summary
Results-driven healthcare operations and marketing leader with extensive experience in dental and specialty practices. Proven success in multi-site management, referral growth, and strategic marketing execution. Skilled in optimizing workflows, leading high-performing teams, and building strong provider relationships to drive practice growth and enhance patient experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations & Marketing Manager
Tar Heel Periodontics & Implant Dentistry
Triangle, NC
01.2025 - Current
- Oversee daily operations across 3 of 7 practice locations, ensuring efficiency, consistency, and exceptional patient experience
- Direct front office performance including scheduling optimization, workflow management, and operational improvements
- Partner with clinical and administrative teams to streamline processes and maximize productivity across multiple sites
- Lead and manage Practice Relationship Coordinators, driving accountability and performance
- Develop and execute marketing strategies across all 7 locations to increase referrals and brand visibility
- Coordinate and manage all continuing education (CE) events, including planning, sponsorships, and execution
- Organize and host lunch & learns and 1:1 provider meetings to strengthen referring doctor relationships
- Oversee sourcing and development of branded materials aligned with marketing initiatives
- Plan and manage daily marketing routes to ensure consistent engagement with referring offices
- Execute large-scale marketing initiatives, including community-based and locally sourced campaigns
Practice Manager of Operations
Preston Dental Center
Cary, NC
09.2023 - 04.2024
- Directed daily operations to ensure efficiency, profitability, and high-quality patient care
- Led hiring, onboarding, training, and performance management for clinical and administrative staff
- Managed full revenue cycle including A/R, insurance postings, collections, and claim follow-ups
- Oversaw profit & loss reporting and implemented operational improvements
- Conducted team meetings, morning huddles, and strategy sessions with providers
- Ensured compliance with OSHA and corporate policies
- Supervised payroll, supply ordering, and inventory management
- Resolved patient concerns and escalations professionally
Business Assistant
Preston Dental Center
Cary, NC
06.2022 - 09.2023
- Managed front office operations including scheduling, patient intake, and communications
- Verified insurance benefits and processed claims accurately
- Coordinated multi-provider schedules to maximize productivity
- Educated patients on treatment plans, fees, and payment options
- Followed up on outstanding insurance claims
Service Access Team Lead
Duke Primary Care
Cary, NC
11.2021 - 05.2022
- Supervised registration, scheduling, and front-end patient flow operations
- Trained and scheduled staff to ensure optimal coverage and efficiency
- Collaborated with leadership to improve workflows and patient experience
- Managed cash reconciliation and collections
- Resolved escalated patient and staff concerns
Financial Care Counselor
Duke Raleigh Hospital
Holly Springs, NC
10.2018 - 11.2021
- Managed patient registration, insurance verification, and financial counseling
- Secured authorizations and ensured compliance with payer requirements
- Resolved claim denials and reimbursement issues
- Collected and reconciled patient payments
- Delivered high-level patient support in fast-paced environments
Lead Triage Pharmacy Technician
UNC Specialty Pharmacy
Morrisville, NC
04.2017 - 10.2018
- Managed prescription intake, insurance verification, and patient assistance programs
- Coordinated communication between providers, patients, and insurance companies
- Oversaw inventory control and medication supply processes
Pharmacy Technician Coordinator
Duke University Medical Center
Durham, NC
07.2015 - 04.2017
- Managed pharmacy technician team including hiring, training, and scheduling
- Oversaw daily operations and workflow systems
- Maintained inventory and vendor relationships
- Developed SOPs to improve efficiency
Senior Certified Pharmacy Technician
Walgreens
Durham, NC
09.2006 - 07.2015
- Delivered excellent customer service in a high-volume retail pharmacy
- Processed prescriptions, insurance claims, and payments
- Trained new staff and improved workflow processes
- Managed inventory and compliance standards
Education
Real Estate Broker Certification -
HPW Real Estate School
Raleigh, NCCosmetology Certificate - undefined
Vance Granville Community College
Henderson, NCHigh School Diploma - undefined
J.F. Webb High School
Oxford, NCSkills
- Practice & Operations Management
- Multi-Site Leadership
- Marketing Strategy & Execution
- Revenue Cycle & Accounts Receivable
- Insurance Verification & Claims Management
- Team Leadership & Staff Development
- Patient Relations & Conflict Resolution
- Scheduling & Workflow Optimization
- Dentrix & EPIC Systems
- Payroll & Financial Oversight
- OSHA & Compliance
- Microsoft Office (Word, Excel)
- Customer relationship management (CRM)
- Staff management
Certification
- NC Real Estate Broker (Active)
- NC Board of Cosmetic Arts License (Active)
- Basic Life Support (BLS) Certification
- Certified Pharmacy Technician (CPhT, inactive)
Timeline
Operations & Marketing Manager
Tar Heel Periodontics & Implant Dentistry
01.2025 - Current
Practice Manager of Operations
Preston Dental Center
09.2023 - 04.2024
Business Assistant
Preston Dental Center
06.2022 - 09.2023
Service Access Team Lead
Duke Primary Care
11.2021 - 05.2022
Financial Care Counselor
Duke Raleigh Hospital
10.2018 - 11.2021
Lead Triage Pharmacy Technician
UNC Specialty Pharmacy
04.2017 - 10.2018
Pharmacy Technician Coordinator
Duke University Medical Center
07.2015 - 04.2017
Senior Certified Pharmacy Technician
Walgreens
09.2006 - 07.2015
Cosmetology Certificate - undefined
Vance Granville Community College
High School Diploma - undefined
J.F. Webb High School
Real Estate Broker Certification -
HPW Real Estate School