Jacqueline Quiroz- Silva
Rio Rancho,NM
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dependable waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Pho Bar-Front House Assistant Manager
Cafe Trang's Pho Bar
08.2022 - 03.2024
- Create schedule for front house staff
- Prepare front house
- Fill and maintain table caddies for 32 tables
- Prepare vegetables for lunch and dinner shifts
- Handle customer issues and complaints
- Lunch and dinner shift duties
- Maintain product ordering for front house
- Greet and seat parties
- Take orders
- Answer questions about the restaurant
- Communicate with kitchen staff
- Run food to tables
- Buss tables
- Cash out tables/tabs and to go orders
- Receive to go orders and online orders
- Prepare and pack to go orders
- Communicate with distributors
- Receive and maintain inventory
- Maintain restaurant cleanliness throughout shifts
- Enter individual server shift tips
- Slip tips between shifts
- Dinner shift duties
- Close prep area
- Ensure all tips are entered
Customer Service Cashier
El Paisano Food Mart
02.2022 - 06.2022
- Greet customers with positive attitude
- Answering customers questions
- Offering help to customers
- Providing product information
- Restock and organize merchandise on sales floor
- Resolve customer complaints and issues in a timely and professionally manner
- maintaining sales floor cleanliness
- managing financial transactions
- Counted money in drawers at beginning and end of each shift.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Streamlined the checkout process for faster service and improved customer experience.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
No Degree -
Rio Rancho High School
Rio Rancho, NM05.2025
Skills
- Strong multitasking
- Home maintenance
- Team player attitude
- Reliability and punctuality
- Exceptional organization
- Customer Service
- Cleaning and organizing abilities
- Customer service-focused
- Vacuuming and sweeping
- Mopping and sweeping
- Cleaning bathrooms
- Excellent oral and written communication
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Pho Bar-Front House Assistant Manager
Cafe Trang's Pho Bar
08.2022 - 03.2024
Customer Service Cashier
El Paisano Food Mart
02.2022 - 06.2022
No Degree -
Rio Rancho High School
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