Riley Finley-Parker

• Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
• Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
• Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
• Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Performed cash handling activities and secured nightly bank deposits.

• Closed out cash register and prepared cashier report at close of business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Developed strong relationships with suppliers, negotiating favorable terms and pricing.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Served high customer volumes on weekend nights.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Trained new barbacks on opening, maintaining the bar, and closing.
• Gained a vast amount of skill and knowledge in that setting.

• Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
• Streamlined bar operations by revising standard operating procedures for greater efficiency and consistency.
• Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Reduced wait times by optimizing bartender schedules based on peak periods of business activity.

Since being cross-trained in every position there, it became the reason for my love of the industry. I hosted, served, delivered, and had morning prep shifts. I learned customer retention, satisfaction, and how restaurants are families. It is the reason I haven't left 8 years later.