Jacquelin Ramirez
Las Vegas,NV
Summary
Experienced Security Officer with strong background in Casino and Hospitality operations, specializing in access control, guest relations, surveillance, and gaming compliance. Proven ability to maintain safety, respond to incidents, and deliver exceptional service in a face-paced environments. Known for professionalism, strong communication, and effective police enforcement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Mandalay Bay Resort and Casino
Las Vegas, NV
09.2022 - Current
- Collaborate with team members and departments to ensure consistent, high quality service
- Request and verify valid, government issued identification to confirm guest meet the legal gaming age requirement.
- Deliver gaming chips to assigned table games promptly to support uninterrupted operations.
- Enforce property access control policies to prevent unauthorized entry and ensure guest safety.
- Verify guest identify in accordance with the property policies prior to granting access.
- Bike Patrol - Conducts proactive patrol's of assigned areas using a bicycle to enhance visibility, deter criminal activity, and ensure safety and security of guests, employees, and property.
- Dispatch/Surveillance - Support security operations through centralized communication, incident coordination, and real time monitoring of surveillance systems to ensure the safety of guests, employees, and property assets.
Security Officer I/II
M Resort
Las Vegas, NV
03.2022 - 09.2022
- Collaborate with team members and departments to ensure consistent, high quality service
- Request and verify valid, government issued identification to confirm guest meet the legal gaming age requirement.
- Deliver gaming chips to assigned table games promptly to support uninterrupted operations.
- Enforce property access control policies to prevent unauthorized entry and ensure guest safety.
- Verify guest identify in accordance with the property policies prior to granting access.
- Bike Patrol - Conducts proactive patrol's of assigned areas using a bicycle to enhance visibility, deter criminal activity, and ensure safety and security of guests, employees, and property.
- Dispatch/Surveillance - Support security operations through centralized communication, incident coordination, and real time monitoring of surveillance systems to ensure the safety of guests, employees, and property assets.
Security Officer
MGM Grand
Las Vegas, NV
03.2021 - 03.2022
- Collaborate with team members and departments to ensure consistent, high quality service
- Request and verify valid, government issued identification to confirm guest meet the legal gaming age requirement.
- Deliver gaming chips to assigned table games promptly to support uninterrupted operations.
- Enforce property access control policies to prevent unauthorized entry and ensure guest safety.
- Verify guest identify in accordance with the property policies prior to granting access.
- Bike Patrol - Conducts proactive patrol's of assigned areas using a bicycle to enhance visibility, deter criminal activity, and ensure safety and security of guests, employees, and property.
- Dispatch/Surveillance - Support security operations through centralized communication, incident coordination, and real time monitoring of surveillance systems to ensure the safety of guests, employees, and property assets.
Security Officer
Aria Resort and Casino
Las Vegas, NV
01.2018 - 03.2020
- Collaborate with team members and departments to ensure consistent, high quality service
- Request and verify valid, government issued identification to confirm guest meet the legal gaming age requirement.
- Deliver gaming chips to assigned table games promptly to support uninterrupted operations.
- Enforce property access control policies to prevent unauthorized entry and ensure guest safety.
- Verify guest identify in accordance with the property policies prior to granting access.
- Bike Patrol - Conducts proactive patrol's of assigned areas using a bicycle to enhance visibility, deter criminal activity, and ensure safety and security of guests, employees, and property.
- Dispatch/Surveillance - Support security operations through centralized communication, incident coordination, and real time monitoring of surveillance systems to ensure the safety of guests, employees, and property assets.
Education
High School Diploma -
Valley High School
Las Vegas, NVSkills
- Report writing and documentation
- Dispatch Operations & Radio Communication
- Situational Awareness & Risk Assessment
- Conflict Resolution & De-escalation
- Physical Patrol Operations (Bike & Foot Patrol)
- Surveillance Monitoring (CCTV)
Websites
Certification
- American Heart Association - CPR/AED
Timeline
Security Officer
Mandalay Bay Resort and Casino
09.2022 - Current
Security Officer I/II
M Resort
03.2022 - 09.2022
Security Officer
MGM Grand
03.2021 - 03.2022
Security Officer
Aria Resort and Casino
01.2018 - 03.2020
High School Diploma -
Valley High School