Jacqueline Ramirez
Taft
Summary
Highly dedicated and bilingual professional with a strong background in customer service. Known for being a hard worker and quick learner, adept at adapting to dynamic work environments. Excels in providing exceptional service and contributing to team success through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
DISTANCE EDUCATION STUDENT WORKER
Taft College
01.2023 - Current
- Responsible for taking incoming calls from users and generating an activity report.
- Assisted in doing in-person support calls.
- Assisted in developing call center support protocol policies for all support technicians.
- Troubleshoot and resolve 25-35 tier 1 technical issues daily for Taft College Distance Education students.
CHILDCARE AND HOUSEKEEPING PROVIDER
Independent Work
01.2021 - Current
- Planned excursions to enhance physical abilities and expose children to stimulating educational activities.
- Adheres to a kind and compassionate approach when dealing with complex issues.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Gas Station Clerk
Fast Trip
Taft Ca
06.2025 - 11.2025
- Operated cash register efficiently, managing transactions and providing accurate change to customers.
- Assisted customers with product inquiries, ensuring a positive shopping experience and fostering customer loyalty.
- Maintained cleanliness of fuel dispensers and store areas, upholding safety and sanitation standards.
- Monitored inventory levels, restocked products promptly to ensure availability of essential items for customers.
- Resolved customer complaints swiftly, enhancing service quality and improving overall satisfaction ratings.
- Maintained clean and orderly work station.
- Maintained a clean and organized store environment for improved customer experience.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
Service Clerk
McDonald's
Taft, Ca
01.2024 - 01.2025
- Provided exceptional customer service, ensuring satisfaction and addressing concerns swiftly.
- Implemented suggestions for improving workflow efficiency, resulting in reduced wait times for customers.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
- Managed cash register efficiently, maintaining accuracy in all financial transactions throughout each shift.
- Processed transactions quickly and accurately, resulting in reduced wait times for customers.
- Handled returns and exchanges professionally, ensuring customer satisfaction while adhering to company policies.
- Contributed to overall store success through effective cross-training in various departments.
- Consistently upheld company values through excellent work ethic and dedication
Service Clerk
Albertsons
Taft, CA
04.2024 - 12.2024
- Monitored inventory levels, assisting with stock replenishment to meet demand effectively.
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
- Maintained and organized service reception area and checkout counters.
- Greeted incoming customers and answered questions about available services.
- Closed work out orders by accepting payments, issuing receipts, and filing documents.
- Reduced customer complaints by effectively addressing and resolving issues as they arose.
TECHNICIAN AND WAITRESS
Tacos Del Jalisco
01.2021 - 09.2021
- Performed data entry tasks for client orders
- Assisted office management with greeting visitors, answering phones, and organizing and filing documents.
- Executed cash and credit transactions by ensuring transaction totals matched record receipt totals.
Education
College - undefined
Taft College
01.2025
High School - undefined
Taft Union Highschool
01.2023
Skills
- Customer Service
- Critical Thinking
- Time Management
- Technology Support
- Problem-Solving
- Computer Literacy
- Conflict Resolution
- Strong Communication
- Bilingual
- Fast learner
- Money handling
Timeline
Gas Station Clerk
Fast Trip
06.2025 - 11.2025
Service Clerk
Albertsons
04.2024 - 12.2024
Service Clerk
McDonald's
01.2024 - 01.2025
DISTANCE EDUCATION STUDENT WORKER
Taft College
01.2023 - Current
CHILDCARE AND HOUSEKEEPING PROVIDER
Independent Work
01.2021 - Current
TECHNICIAN AND WAITRESS
Tacos Del Jalisco
01.2021 - 09.2021
College - undefined
Taft College
High School - undefined
Taft Union Highschool