Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Ramirez

Taft

Summary

Highly dedicated and bilingual professional with a strong background in customer service. Known for being a hard worker and quick learner, adept at adapting to dynamic work environments. Excels in providing exceptional service and contributing to team success through effective communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

DISTANCE EDUCATION STUDENT WORKER

Taft College
01.2023 - Current
  • Responsible for taking incoming calls from users and generating an activity report.
  • Assisted in doing in-person support calls.
  • Assisted in developing call center support protocol policies for all support technicians.
  • Troubleshoot and resolve 25-35 tier 1 technical issues daily for Taft College Distance Education students.

CHILDCARE AND HOUSEKEEPING PROVIDER

Independent Work
01.2021 - Current
  • Planned excursions to enhance physical abilities and expose children to stimulating educational activities.
  • Adheres to a kind and compassionate approach when dealing with complex issues.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.

Gas Station Clerk

Fast Trip
Taft Ca
06.2025 - 11.2025
  • Operated cash register efficiently, managing transactions and providing accurate change to customers.
  • Assisted customers with product inquiries, ensuring a positive shopping experience and fostering customer loyalty.
  • Maintained cleanliness of fuel dispensers and store areas, upholding safety and sanitation standards.
  • Monitored inventory levels, restocked products promptly to ensure availability of essential items for customers.
  • Resolved customer complaints swiftly, enhancing service quality and improving overall satisfaction ratings.
  • Maintained clean and orderly work station.
  • Maintained a clean and organized store environment for improved customer experience.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.

Service Clerk

McDonald's
Taft, Ca
01.2024 - 01.2025
  • Provided exceptional customer service, ensuring satisfaction and addressing concerns swiftly.
  • Implemented suggestions for improving workflow efficiency, resulting in reduced wait times for customers.
  • Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
  • Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
  • Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
  • Managed cash register efficiently, maintaining accuracy in all financial transactions throughout each shift.
  • Processed transactions quickly and accurately, resulting in reduced wait times for customers.
  • Handled returns and exchanges professionally, ensuring customer satisfaction while adhering to company policies.
  • Contributed to overall store success through effective cross-training in various departments.
  • Consistently upheld company values through excellent work ethic and dedication

Service Clerk

Albertsons
Taft, CA
04.2024 - 12.2024
  • Monitored inventory levels, assisting with stock replenishment to meet demand effectively.
  • Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
  • Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
  • Maintained and organized service reception area and checkout counters.
  • Greeted incoming customers and answered questions about available services.
  • Closed work out orders by accepting payments, issuing receipts, and filing documents.
  • Reduced customer complaints by effectively addressing and resolving issues as they arose.

TECHNICIAN AND WAITRESS

Tacos Del Jalisco
01.2021 - 09.2021
  • Performed data entry tasks for client orders
  • Assisted office management with greeting visitors, answering phones, and organizing and filing documents.
  • Executed cash and credit transactions by ensuring transaction totals matched record receipt totals.

Education

College - undefined

Taft College
01.2025

High School - undefined

Taft Union Highschool
01.2023

Skills

  • Customer Service
  • Critical Thinking
  • Time Management
  • Technology Support
  • Problem-Solving
  • Computer Literacy
  • Conflict Resolution
  • Strong Communication
  • Bilingual
  • Fast learner
  • Money handling

Timeline

Gas Station Clerk

Fast Trip
06.2025 - 11.2025

Service Clerk

Albertsons
04.2024 - 12.2024

Service Clerk

McDonald's
01.2024 - 01.2025

DISTANCE EDUCATION STUDENT WORKER

Taft College
01.2023 - Current

CHILDCARE AND HOUSEKEEPING PROVIDER

Independent Work
01.2021 - Current

TECHNICIAN AND WAITRESS

Tacos Del Jalisco
01.2021 - 09.2021

College - undefined

Taft College

High School - undefined

Taft Union Highschool