Yasline Zaragoza

• Monitor student progress and provided feedback to professors.

• Organized and maintain records of student attendance, grades, and other relevant data.

• Handled the schools website for online classes.

• Collaborated with marketing team to develop promotional materials for upcoming events.

• Answered emails, live chats, phone calls, and would greet people to our office.

• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
• Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
• Streamlined check-in and check-out processes for improved efficiency and customer experience.