Jacqueline Ramos
Dallas
Summary
Responsible and experienced team leader well-educated in customer service and operations management. Highly organized and able to quickly resolve customer service issues in a professional manner. Skilled in leading customer service teams, creating customer service strategies, and providing feedback to improve customer satisfaction.
Overview
6
6
years of professional experience
Work History
Manager
EOS Fitness
09.2025 - Current
- Managed daily club operations, ensuring high-quality member experiences and adherence to safety protocols.
- Developed and implemented staff training programs to enhance service delivery and operational efficiency.
- Oversaw scheduling and staffing, optimizing resource allocation for peak operational periods.
- Analyzed member feedback to refine services, increasing overall satisfaction and retention rates.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Increased staff performance and engagement via motivational leadership.
Floater Teacher
Lightbridge academy
01.2025 - Current
- Maintained accurate records of student progress, attendance, and disciplinary issues.
- Demonstrated strong organizational skills while managing multiple classes across various grade levels.
- Established clear expectations for student behavior and provided consistent feedback.
- Collaborated closely with other teachers, administrators, and parents to ensure student success.
- Created a safe, respectful learning environment by promoting positive behavior management strategies.
- Understood classroom emergency evacuation routes and supervised students during fire drills.
Assistant Manager
Granquartz
01.2023 - 01.2025
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Tracked store inventories and replenished products according to demand.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Oversaw daily financial transactions and managed cash flow to support profitability.
Childcare Site Director
ymca
10.2019 - 01.2023
- Exercised sound judgment when making decisions regarding personnel management issues.
- Provided guidance and mentorship to staff members to support professional development.
- Encouraged creativity in developing age-appropriate activities for children.
- Resolved conflicts between children using appropriate techniques.
- Managed daily operations of the facility including scheduling, staffing, programming, recordkeeping, safety inspections.
- Organized fundraising campaigns for additional resources for the center's programs.
- Oversaw daily operations of childcare facility to meet state licensing and company policies.
- Conferred with parents and staff to discuss educational activities and policies and students' behavioral or learning problems.
Education
GED - undefined
Winfree academy
Richardson04.2025
Skills
- Parent-teacher communication
- Instructional strategies
- Early childhood education
- Project-based learning
- Classroom management
- Activity management
- Reporting and documenting
- Multitasking
- Problem-solving
- Attention to detail
- Customer service
- Team leadership
- Goal setting
- Operations management
- Customer relationship management (CRM)
- Staff development
LANGUAGES
Spanish
Conversational
Timeline
Manager
EOS Fitness
09.2025 - Current
Floater Teacher
Lightbridge academy
01.2025 - Current
Assistant Manager
Granquartz
01.2023 - 01.2025
Childcare Site Director
ymca
10.2019 - 01.2023
GED - undefined
Winfree academy